Lost service since August 8

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gshankara
Posts: 1
Joined: Fri Jul 13, 2012 6:18 am

Lost service since August 8

Post by gshankara » Fri Aug 10, 2012 6:39 pm

I lost service (Northern VA). My Ooma Telo has the ooma Logo flashing Red . Power cycled several times but it is not helping.
Never had a problem since I installed several months ago.

I have connected up Ooma as follows: Modem- Ooma- Router

Contacted live chat and they suggested that I contact customer service which is closed at this time. Will contact Ooma tomorrow.

Was curious if anybody else has the service issue.

Thanks

dsinternet
Posts: 852
Joined: Fri Nov 20, 2009 8:32 pm
Location: Minnesota

Re: Lost service since August 8

Post by dsinternet » Fri Aug 10, 2012 7:47 pm

No problems here, but try putting your Ooma after the router and see what happens.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Lost service since August 8

Post by lbmofo » Sat Aug 11, 2012 12:28 am

Surf to http://setup.ooma.com
On the internet section, change the connection type from automatic to Dynamic (DHCP) and update device. See if this will help you.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Lost service since August 8

Post by thunderbird » Sat Aug 11, 2012 3:47 am

gshankara wrote:I lost service (Northern VA). My Ooma Telo has the ooma Logo flashing Red . Power cycled several times but it is not helping.
Never had a problem since I installed several months ago.

I have connected up Ooma as follows: Modem- Ooma- Router

Contacted live chat and they suggested that I contact customer service which is closed at this time. Will contact Ooma tomorrow.

Was curious if anybody else has the service issue.

Thanks
Flashing Red Ooma symbol means that the Ooma Telo is not "seeing" the Internet.

Access Ooma Setup and change the Internet connection from Automatic to Dynamic (DHCP), unless you are using a DSL Internet connection.

In either case do the following in Ooma Setup:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

murphy
Posts: 7205
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Lost service since August 8

Post by murphy » Sat Aug 11, 2012 7:45 am

You can also lose your service if you let your credit card expire.
Is your credit card up to date in your my.ooma account?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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