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#98906 by Bearabull
Thu Aug 09, 2012 6:05 am
I bought my Ooma Core a couple years ago, but just installed it a little over a month ago. I have cable internet. I don't have a phone connected directly to the hub, but do have it connected to my inside wiring so all phonelines work. It has been working great for over a month, but as of a couple days ago, I am just getting voicemail. There is no ringing to indicate a call is coming in and when trying to make a call, there is no dialtone. Any ideas?

On another note, I did not install the Scout as I was pressed for time as this is at our cottage. I am being billed tax, but I though that you weren't charged if you had the core which is the hub and scout.
Thanks for any help.
#98907 by thunderbird
Thu Aug 09, 2012 6:49 am
Bearabull wrote:I bought my Ooma Core a couple years ago, but just installed it a little over a month ago. I have cable internet. I don't have a phone connected directly to the hub, but do have it connected to my inside wiring so all phonelines work. It has been working great for over a month, but as of a couple days ago, I am just getting voicemail. There is no ringing to indicate a call is coming in and when trying to make a call, there is no dialtone. Any ideas?

On another note, I did not install the Scout as I was pressed for time as this is at our cottage. I am being billed tax, but I though that you weren't charged if you had the core which is the hub and scout.
Thanks for any help.

Have you tried removing power from your Ooma Hub for about five minutes. Then restore power to your Ooma Hub and test.

Next if that doen't work, try connecting another corded phone to the Phone port on your Ooma Hub, and test.
#98910 by lbmofo
Thu Aug 09, 2012 8:43 am
On the tax issue, my understanding is that, since a few months ago, activations, no matter what kind of device, requires agreeing to the monthly RRF fees.

Check this out for your reference: http://www.ebay.com/itm/180939892063

For your setup topic, you are connecting Hub's phone port to the house wiring, is the house wiring disconnected from the phone company? If not, that may create some problems. Like thunderbird says, connect a phone directly to the Hub to see if problem goes away. If so, then the house wiring is the problem.
#98916 by Bearabull
Thu Aug 09, 2012 1:24 pm
the house wiring is disconnected and was working great for the first month or so. Then this past weekend is when it stopped ringing or a dialtone when attempting to dial out. Yet, voice mail came through.

If you purchase the premier, is that pre tax?
#98917 by murphy
Thu Aug 09, 2012 1:39 pm
Bearabull wrote:If you purchase the premier, is that pre tax?

Yes.

Please verify that there is nothing connected to the Wall port on the Hub.

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