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#97890 by stuartontour
Tue Jul 17, 2012 12:40 pm
I had such high hopes for Ooma. The price was certainly right, and they offered all of the bells and whistles I needed.

Here's the problems I have, if any of you have a suggestion or a solution, I'm happy to listen.

- The Telo handsets suck. It's such an inferior product, I don't remember buying any piece of consumer electronics I was less happy with. Some ring, some don't, and I have checked the ringer volume settings and reset them many times. Sometimes I pick them up to make a call, and no dial tone. Reset, still nothing. Reset the base station, and then I get a dial tone.

I notice that there's a new handset coming at some point in the future, and the old handset is discontinued. I would go to a Panasonic system, but I really want the 2nd line.

- When I'm on line 1, and line 2 rings, if we answer line 2, both lines disconnect. This happens every time.

- 50% of the time, we answer the phone and there's nothing.

- Tech support is awful. Because I don't have great cell service in my house, I'm unable to go through the procedures to adjust the system settings, which has to be done from a separate phone system.

The system is set up as follows: Cable modem- Wireless router (Apple airport extreme) - 8 port switch - hardwired line - Ooma. I would hook up the Telo directly to the router, but I don't want to leave the Telo in the laundry room / utility closet. I have Time Warner's highest speed service, so throughput shouldn't be an issue.

All suggestions appreciated, but I think I'm preaching to the converted.
#97892 by thunderbird
Tue Jul 17, 2012 1:07 pm
To try to get your Ooma Telo working a little better do the following:

If you haven't done so already:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

Next for a Modem-Router-Ooma Connection:
Connect a network cable from the Home port of the Ooma Telo, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the Computer, if Wi-Fi is turned on. Reboot the Computer.
In the computer browser window, type http://172.27.35.1 and the Ooma Setup pages should open.

Click on the Advanced tab and set the Quality of Service Upstream and Downstream Internet speeds, both to Zero. Click on the Update button and then reboot your Ooma Telo.


Next:
Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.

Download Speed: ________________
Upload Speed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________
#97971 by stuartontour
Thu Jul 19, 2012 7:38 am
Thanks for all of this. I completed these steps, and here's the results:


thunderbird wrote:To try to get your Ooma Telo working a little better do the following:
If you haven't done so already:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

Next for a Modem-Router-Ooma Connection:
Connect a network cable from the Home port of the Ooma Telo, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the Computer, if Wi-Fi is turned on. Reboot the Computer.
In the computer browser window, type http://172.27.35.1 and the Ooma Setup pages should open.

Click on the Advanced tab and set the Quality of Service Upstream and Downstream Internet speeds, both to Zero. Click on the Update button and then reboot your Ooma Telo.


Next:
Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.

Download Speed: 21.6 Mbps
Upload Speed: 1.80 Mbps
Download Consistency of Service 47%
Upload Consistency of Service 99%
Maximum TCP Delay 71 ms
Jitter you server 4.7 ms
Jitter server you 1.0 ms
Packet loss: you server 0%
Packet loss: server you 0%
Packet discards 0.0%
Packets out of order 0.0%
Estimated MOS score 4.1

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