Is ooma Telephone Support Down?

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southsound
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Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Is ooma Telephone Support Down?

Post by southsound » Fri Apr 24, 2009 11:26 am

It might just be happening to me, but at 12:20 PDT I called ooma support to ask about my CID. I got as far as option 3, then was on hold with the wonderful ooma orchestra, then there was a click, dead air, and the ooma dial tone.

I called back and again got as far as option 3, but only got dead air.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Bobby B
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Re: Is ooma Telephone Support Down?

Post by Bobby B » Fri Apr 24, 2009 2:18 pm

I didn't hear about any support outage today - how long were you on hold before you got dead air?
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southsound
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Location: Harstine Island, WA

Re: Is ooma Telephone Support Down?

Post by southsound » Fri Apr 24, 2009 4:49 pm

Maybe 2 minutes or so. When I called back, after pressing 1 then 3, it would not even ring. Times are in my original post. I was calling from my 360 545-03xx ooma number. Reason for my call was to check status on my CID - it still says my number, but the name is "unavailable" and it has been many weeks (maybe 8 or 9?) since ooma gave me this number. I have set it up in the lounge NOT to block outgoing CID.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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