Home network lost? Loose network connectors?

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
Ambidexter
Posts: 3
Joined: Sun Jun 10, 2012 6:48 pm

Home network lost? Loose network connectors?

Post by Ambidexter » Sun Jun 10, 2012 7:14 pm

Hi,

I've just got an Ooma Telo this week. I tried using it between my routers and RCN cable modem. It worked...but when I called support to ask a question about line configurations, I noticed, the Ooma had dropped me off the internet totally. I asked the rep if they do something when they "check on my account" that locks the "home network" port, or times it out for some reason. I wonder if a feedback from a cell phone calling the Ooma would cause this. It would make the port seem "full" as the codec is seeing a lot of loud voice data rapidly...or maybe when I was screaming? :D

My connection was down the whole time from when I noticed, until at least a few minutes later when I hung up.

I also wonder if the network connections (RJ-45) are particularly tweaky on the Telo. If I just touch either the home (upstream) or Internet (downstream) RJ-45 cables, or the plastic of the inserted plugs, the Ooma will show blinking red and the link lights go off. I've tried numerous sets of new and old RJ45s...plastic ones, metal ones, and they all are tweaky. So I need to mount this somewhere that no strain happens to the cables. That's difficult.

Any ideas?

Thanks,

Ambi

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Home network lost? Loose network connectors?

Post by thunderbird » Sun Jun 10, 2012 7:24 pm

Ambidexter wrote:Hi,

I've just got an Ooma Telo this week. I tried using it between my routers and RCN cable modem. It worked...but when I called support to ask a question about line configurations, I noticed, the Ooma had dropped me off the internet totally. I asked the rep if they do something when they "check on my account" that locks the "home network" port, or times it out for some reason. I wonder if a feedback from a cell phone calling the Ooma would cause this. It would make the port seem "full" as the codec is seeing a lot of loud voice data rapidly...or maybe when I was screaming? :D

My connection was down the whole time from when I noticed, until at least a few minutes later when I hung up.

I also wonder if the network connections (RJ-45) are particularly tweaky on the Telo. If I just touch either the home (upstream) or Internet (downstream) RJ-45 cables, or the plastic of the inserted plugs, the Ooma will show blinking red and the link lights go off. I've tried numerous sets of new and old RJ45s...plastic ones, metal ones, and they all are tweaky. So I need to mount this somewhere that no strain happens to the cables. That's difficult.

Any ideas?

Thanks,

Ambi
It sounds like you are using telephone cables instead of Cat 5 or Cat 6 Network cables to make connections from your Modem to the Ooma Device Internet port, and the Ooma Device Home port to your Router???

If so, try using Network cables.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Home network lost? Loose network connectors?

Post by lbmofo » Sun Jun 10, 2012 8:02 pm

Once setup is stable, here are "Optimal Setup" posts for your reference:

If after Router - viewtopic.php?t=12403

If before Router - viewtopic.php?t=9536#p66155
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Ambidexter
Posts: 3
Joined: Sun Jun 10, 2012 6:48 pm

Re: Home network lost? Loose network connectors?

Post by Ambidexter » Mon Jun 11, 2012 1:07 pm

Hi thunderbird,

I'm using network cables. 4 pair, Cat-6 rated, even shielded ones. It's not really loose in the connector, that's the only reason I could think that the connection drops when touching the cable or connector. It may be that what's loose is the connection between the RJ-45 headers, which are soldered to the motherboard of the Ooma Telo. If it's a cold solder joint (one that's not "shiny" if I took it apart to look) that would make it loose after a while. The thing is brand new though. So who knows, I may have to RMA it.

The question for everyone is "have you ever had connections drop, or the "red Oooma" start after touching the cables, moving the Ooma around, etc. without electrically disconnecting them? That's what I've got.

Thanks,

Ambi


thunderbird wrote:
Ambidexter wrote:Hi,
Ambi
It sounds like you are using telephone cables instead of Cat 5 or Cat 6 Network cables to make connections from your Modem to the Ooma Device Internet port, and the Ooma Device Home port to your Router???

If so, try using Network cables.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Home network lost? Loose network connectors?

Post by lbmofo » Mon Jun 11, 2012 1:56 pm

Ambidexter wrote:The question for everyone is "have you ever had connections drop, or the "red Oooma" start after touching the cables, moving the Ooma around, etc. without electrically disconnecting them? That's what I've got.
Not normal, can you reproduce it?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

TPower
Posts: 17
Joined: Tue Apr 03, 2012 10:18 pm

Re: Home network lost? Loose network connectors?

Post by TPower » Mon Jun 11, 2012 5:40 pm

check your power cable input it could be causing the problem. move it around and see what happens

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Home network lost? Loose network connectors?

Post by thunderbird » Mon Jun 11, 2012 10:38 pm

Ambidexter:
I had to have one Ooma Telo replaced because of poor network cable connections at the Ooma Telo Internet port connection. If that is your problem and your Ooma Telo is within the one year warranty period, Ooma will send you a replacement Ooma Telo shipping prepaid. They will also send a prepaid shipping label to ship the defective Ooma Telo back.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

User avatar
Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Home network lost? Loose network connectors?

Post by Leeway » Wed Jun 13, 2012 11:50 am

I'd like to add that you check your phone wire at the wall. I recently caused myself a problem because the telephone wire was not secure in the plug.

Donna

Post Reply