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#96854 by diddlydoo
Sat Jun 09, 2012 4:51 pm
I don't like automatically being charged for Premier each year. I'm not even given the option. I'd rather they ask and then I pay if interested in buying instead of them billing my credit card without asking.
#96862 by lbmofo
Sun Jun 10, 2012 12:45 pm
You can only update your Credit Card info with another valid card. Remind ur self when your premier expires and at the point you don't want it to renew, call Ooma and let them know.
#96893 by lbmofo
Mon Jun 11, 2012 2:00 pm
diddlydoo wrote:It's ashamed they make it hard for you to not auto renew. It's a tricky way of doing business if you ask me.

Not tricky at all. Convenient for customers if anything; hassle free renewal. If you don't want to renew, just call in and they'll not renew it for you. Netflix works the same way for example. If you rather be on monthly subscription, maybe you can call in to change yourself into monthly versus yearly.

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