According to the image that you posted, your service level is Premier.johnjsenn wrote:I agreed to the 1 month of free premier service a few months back and logged in 2 weeks after to make sure I clicked on the opt out because I didn't want it anymore. I even received the confirmation e-mail. I logged in today and realized I am still getting billed for this and I do not want it! It says in my account that I have Ooma basic, yet I am still getting billed for premier after I cancelled it. I do not want premier, I want the basic Ooma back and I want my card to not get billed for this.
Before calling Omma Customer Support, go to My Ooma https://my.ooma.com/account/billing_history to verify what you were charged for.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST