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#95027 by wardm6
Wed Apr 18, 2012 6:35 am
My ooma hub died - one of the golden ones with no fees as it was part of a bundle. Had a lightning strike a while ago and the hub isnt working now. I have my calls being forwarded to my cell for time being but wanted to know what my options are in terms of replacing / upgrading the unit. Anyway to avoid the fees since I had one of the no-fee setups or am I out of luck.
#95029 by thunderbird
Wed Apr 18, 2012 6:56 am
wardm6 wrote:My ooma hub died - one of the golden ones with no fees as it was part of a bundle. Had a lightning strike a while ago and the hub isnt working now. I have my calls being forwarded to my cell for time being but wanted to know what my options are in terms of replacing / upgrading the unit. Anyway to avoid the fees since I had one of the no-fee setups or am I out of luck.

Is your Ooma Hub completely dead, or are there some lights that still come on.

If it appears to be completely dead, the power adapter may be defective?
#95089 by murphy
Thu Apr 19, 2012 11:34 am
wardm6 wrote:Looks like tab, 1 and 2 buttons are red.

From page 40 of the user guide.

The ooma Hub is unable to register to the ooma network. Check your Internet connection to see if it is working and that you can successfully browse to https://www.ooma.com.

https://www.ooma.com/sites/default/files ... e_revA.pdf
#95203 by thunderbird
Tue Apr 24, 2012 7:08 am
wardm6 wrote:Definitely have internet connection.

First:
Hub factory reset sequence:

1) Remove the power for the Ooma device.
2) Hold down the Ooma tab [blue light] and connect the power. Hold for 30 seconds until all the lights start flashing.

Once the lights stop flashing, release the Ooma tab and the device will reset to factory settings.

Some people say they have to do the reset several times in a row before they have success.

Next:
Using a corded phone connected to the Ooma Hub phone port, check and listen for the Ooma dial tone.
#95247 by wardm6
Wed Apr 25, 2012 7:35 am
Should I remove all the connections to the hub before doing this except for power or just leave it connected like normal?

I will try this tonight and report back.
#95248 by thunderbird
Wed Apr 25, 2012 8:50 am
wardm6 wrote:Should I remove all the connections to the hub before doing this except for power or just leave it connected like normal?

I will try this tonight and report back.

Leave it connected as normal.

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