Rebate toward the purchase of new handset?

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sseidler
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Joined: Tue Apr 10, 2012 2:33 pm

Rebate toward the purchase of new handset?

Post by sseidler » Tue Apr 10, 2012 2:50 pm

I understand that Ooma will release their new handset soon. Considering the old handset was almost universally considered a failure (to the point I am surprised there was no recall or class action lawsuit), I wonder what incentive Ooma will provide for owners of the old handset. My Ooma has worked fine since I stopped using the Ooma Telo handset. Why should we trust the new handset to be any more reliable. Is the warranty going to be longer, will there be a rebate or trade in available? I originally purchased the Telo handset because I figured the products would be well integrated. If anyone has any insight let me know.

swanleasing
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Joined: Wed Apr 11, 2012 6:19 am

Re: Rebate toward the purchase of new handset?

Post by swanleasing » Wed Apr 11, 2012 6:44 am

Do you have any more info on the new handset? Is there a model number? The one they're selling on the website looks identical to the old defective ones, and doesn't list any model or version number that I can find.

A rebate or trade-in for the known defective Telo handsets would be great!

murphy
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Location: Pennsylvania

Re: Rebate toward the purchase of new handset?

Post by murphy » Wed Apr 11, 2012 6:46 am

The new handset has not been released for sale yet.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Re: Rebate toward the purchase of new handset?

Post by lbmofo » Wed Apr 11, 2012 9:04 am

You can have a closer look at the new handsets to be released here:
viewtopic.php?t=13154
https://www.ooma.com/media/media-assets
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kblgy
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Re: Rebate toward the purchase of new handset?

Post by kblgy » Tue May 01, 2012 9:31 am

it said the new telo headset was going to released in march, what happened??

anyone know

murphy
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Location: Pennsylvania

Re: Rebate toward the purchase of new handset?

Post by murphy » Tue May 01, 2012 9:53 am

kblgy wrote:it said the new telo headset was going to released in march, what happened??

anyone know
No one on here knows but the obvious conclusion is that they ran into some sort of a problem that delayed the handsets.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

pat
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Joined: Fri Apr 06, 2012 11:43 pm
Location: Sacramento, CA

Re: Rebate toward the purchase of new handset?

Post by pat » Thu May 03, 2012 9:30 am

murphy wrote:
kblgy wrote:it said the new telo headset was going to released in march, what happened??

anyone know
No one on here knows but the obvious conclusion is that they ran into some sort of a problem that delayed the handsets.
Unfortunately they apparently stopped production of the old handsets too soon because the only place I know that you can buy them is on eBay, and the prices are rising. :cry: Fortunately I got one a month ago that works well for a reasonable price, $44 total. :)
Costco Ooma Telo Air + Premier
2 Ooma handsets (HD1)
Premier service with at least 1 Ooma handset is worth it: I've already taken an important second call while my wife was on the phone, without putting anyone on hold. :-)

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