The Ooma device doesn't "know" if it is located outside or inside the USA. It only needs the proper Internet signal.tleonhar wrote:We are a couple snowbirds and spend our winters outside the US, bringing our Ooma with so we still have contact back home. Recently when trying to call a back to the US, I get the Ooma dial tone, dial the number, then silence, call does not go through, no error message, nothing, just silence. Any suggestions?
It sounds like you aren't getting the required Internet speeds to operate the Ooma device.
Ooma suggests that you have a minimum of 385 kbps download and 265 kbps upload Internet speeds.
Run Phonepower Speedtest to make sure you are getting the required Download and Upload Internet speeds. http://www.phonepower.com/speedtest
Sometimes when I was overseas, I had to reboot the Modem and Ooma device many times to get a proper Internet connection. Once I did, the Ooma phone system worked just fine.
"How fast is fast enough?
Ooma is engineered for great voice quality but you will need a high-speed Internet connection equivalent to at least a typical DSL connection with 384 kbps upstream and downstream."
It seems that Ooma has learned a bit from their experience with the huge US market and is using better tools to prep Canadian consumers before they even purchase, such as this "Help Me Decide" tool. It's baffling as to why they don't use this tool on the US website or make any upfront speed recommendations like they do at the Canadian URL. It's as if they are assuming that US consumers would not buy their product if they saw a tool like this, but I think they would actually have a happier US consumer base if they properly prepared them like they are doing for Canadian consumers, rather than leaving damage control to their customer service and helpful people like you to deal with pissed off users who were uninformed before buying into their service.
If some the consumer was better informed going in, I sure it would cut down on the number of hot heads slamming the product on the forum. It's just not good business to have so many of these unnecessary and preventable irate posts on the forum.
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0
Below is an extract from the information provided from Ooma's Customer Service "Boiler Plate" instructions that their customer service agents put out. I also have another extract that swaps the download and upload speeds?
Quote: "Just to let you aware of, the Ooma system is dependent to the upload speed of your Internet. The minimum speed requirement for an Ooma to work is 256kbps. Although the recommended upload speed is 384kbps."
It probably would be safe for us to use 384 kbps for minimums for both upload and download Internet speeds. But without a doubt someone will post saying that the numbers are incorrect.
The Ooma Moderators (Engineers) are so busy right now with their past due new projects, I hate to contact them for clarification right now.