Outgoing numbers blocking NOT working:CONFIRMED

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ohhma
Posts: 16
Joined: Sat Mar 24, 2012 6:46 pm

Outgoing numbers blocking NOT working:CONFIRMED

Post by ohhma » Tue Apr 03, 2012 7:38 am

When we had this new OOMA, its PRIVACY feature [CALLER ID BLOCKING for outgoing numbers] WORKED 100% and was blocking our name and number to the called party. But SADLY that feature has no meaning now. Outgoing Calls PRIVACY>"Enabled" then “Disabled” many times, also did a hard RESET. Our number is seen by the called party regardless how we dial; with *67 or by checking the BOX or both ways. It blocks the NAME part only; which goes out as Anonymous but full number goes to called party. This happened only recently perhaps with Ooma’s new firmware.
We wonder why we should switch totally to Ooma from another provider when a very basic feature is out of order!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by lbmofo » Tue Apr 03, 2012 8:46 am

Not sure why this is for you. I've tried using 3 Ooma devices and they all seem to block outgoing callerid okay using *67 prefix. One thing about this feature, it doesn't block your outgoing callerid if calling another Ooma user.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by thunderbird » Tue Apr 03, 2012 9:11 am

ohhma wrote:When we had this new OOMA, its PRIVACY feature [CALLER ID BLOCKING for outgoing numbers] WORKED 100% and was blocking our name and number to the called party. But SADLY that feature has no meaning now. Outgoing Calls PRIVACY>"Enabled" then “Disabled” many times, also did a hard RESET. Our number is seen by the called party regardless how we dial; with *67 or by checking the BOX or both ways. It blocks the NAME part only; which goes out as Anonymous but full number goes to called party. This happened only recently perhaps with Ooma’s new firmware.
We wonder why we should switch totally to Ooma from another provider when a very basic feature is out of order!
Power off the Ooma device for 1 hour. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.

ohhma
Posts: 16
Joined: Sat Mar 24, 2012 6:46 pm

Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by ohhma » Tue Apr 03, 2012 12:58 pm

OK I'll do that power off method too and post what happened. Thanks

ohhma
Posts: 16
Joined: Sat Mar 24, 2012 6:46 pm

Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by ohhma » Tue Apr 03, 2012 2:08 pm

I disconnected Ooma for more than 1 hour as suggested but results:
1) Called a land line : shows our number :( , no name
2) Called a cell phone: shows all UNKNOWN

ohhma
Posts: 16
Joined: Sat Mar 24, 2012 6:46 pm

Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by ohhma » Wed Apr 04, 2012 8:51 am

Looks like Ooma does not have their own techs and they hire from outside on per call basis. NOTHING has been resolved yet re: *67 or Outgoing Numbers Privacy feature issue..

thunderbird
Posts: 6388
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Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by thunderbird » Wed Apr 04, 2012 9:26 am

ohhma wrote:Looks like Ooma does not have their own techs and they hire from outside on per call basis. NOTHING has been resolved yet re: *67 or Outgoing Numbers Privacy feature issue..
Send Ooma Moderator (Engineer) Tom B. memberlist.php?mode=viewprofile&u=4164 , a personal E-mail outlining your problem.

The Ooma Moderators often don't return an E-mail to you, so after a reasonable period of time, check your problem and see if it improves.

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lbmofo
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Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by lbmofo » Wed Apr 04, 2012 9:46 am

What happens when u call that landline using ur cell with *67?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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ohhma
Posts: 16
Joined: Sat Mar 24, 2012 6:46 pm

Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by ohhma » Wed Apr 04, 2012 11:15 am

Hi U should know cell phones in Canada require #31# to make your call private not *67.
And YES cell phones are not like VOIP phones, and it blocks FULL IDs= NAME+NUMBER

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Outgoing numbers blocking NOT working:CONFIRMED

Post by EX Bell » Wed Apr 04, 2012 12:13 pm

It sounds like you have not had your Telo that long, is that correct? You are using the temporary number and have not made the leap to porting your old number, is that also correct?

If you decide to keep the Telo and port your old number to Ooma, then it will take at least two weeks for the CNAM (caller name) to propagate through the various CNAM databases. Kind of like when you register a website domain name, it's not just out there and searchable instantly, it takes time to propagate before it can be found by various search engines. Further to the point, not every local phone provider will update their CNAM database immediately, so it could take up to several months before some carriers display your name with your CID.

If you decide to keep the Telo, but not port your number, then I would guess that Ooma is not going to submit your name to the registry until they're sure you're going to keep their device (60 days). They say they do it within 5 business days, but I wonder if that's actually so, because that wouldn't make sense for any company to do that. They would not be able to recycle the number very quickly if you decided not to keep the device because it would have the previous user's name on it in the CNAM databases until the new name propagated again. They may actually be referring to CNAM for ported numbers being submitted within 5 days of completing the port to Ooma.

If the CID number is not being blocked, then you obviously have an issue that needs to be resolved, but the name not showing up is just a matter of time. Some users have said that an error with the web interface caused certain options for them to not change, and it had to be manually switched on or off by customer support. Have you tried using a different browser to make the changes? I use Google Chrome on Mac and so far the options have changed status and worked as expected.

More info on CNAM databases with Ooma here
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

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