unable to complete call at this movement

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mrBen
Posts: 1
Joined: Wed Mar 28, 2012 8:28 pm

unable to complete call at this movement

Post by mrBen » Wed Mar 28, 2012 8:32 pm

I recently was unable to call out and received this message "unable to complete call at this movement, please try again at a later time" when try to dial out. It happened some of the time. Am I experience circuit overload ? or the phone number I try to reach was blocked ?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: unable to complete call at this movement

Post by thunderbird » Wed Mar 28, 2012 11:33 pm

mrBen wrote:I recently was unable to call out and received this message "unable to complete call at this movement, please try again at a later time" when try to dial out. It happened some of the time. Am I experience circuit overload ? or the phone number I try to reach was blocked ?
Power off the Ooma device for 1 hour. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test. While the Ooma device is off-line, reboot your modem.

If that doesn't work, for an Ooma Telo, try dialing with a prefix *98 or *96. Example: *98-1-xxx-xxx-xxxx.

Also go into My Ooma at https://my.ooma.com/system and enable Ten Digit dialing.

Also report your problem to Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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