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#94417 by rmshp
Wed Mar 28, 2012 8:27 am
Hi,

I have subscribed to international bundle - 1000 intl mins/month plan. My account has been charged $10 on 27th of this month. But I still couldn't make any international calls even on 28th (today). Can somebody explain how this international bundle works like - it is expected to work from the start of a month though charged almost a week earlier.

Thanks,
Ramesh
#94420 by thunderbird
Wed Mar 28, 2012 8:40 am
rmshp wrote:Hi,

I have subscribed to international bundle - 1000 intl mins/month plan. My account has been charged $10 on 27th of this month. But I still couldn't make any international calls even on 28th (today). Can somebody explain how this international bundle works like - it is expected to work from the start of a month though charged almost a week earlier.

Thanks,
Ramesh

The International calling should work immediately. Are you dialing 011 before the number? See topic https://www.ooma.com/app/support/getting ... al-calling .

Or contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#94430 by rmshp
Wed Mar 28, 2012 4:17 pm
Thanks Thunderbird!

Here is the response from Ooma customer support:
..."Your billing cycle for the call plan is every 27th of the month while the 1000 minutes refreshes every 1st of the month.
So by April 1st, you'll have a fresh 1000 minutes again and then your next charge will be on 04/27/2012."...

I think that explains...
#94433 by lbmofo
Wed Mar 28, 2012 8:29 pm
You should be on your own billing cycle for the international plan; if you started on the 20th, then the cycle starts up again every month on 20th. The minutes bucket behaves this way too. I think Customer Service is mistaken.

For more info: viewtopic.php?t=9033#p63245
#94600 by fonfellow
Wed Apr 04, 2012 1:20 pm
rmshp wrote:Thanks Thunderbird!

Here is the response from Ooma customer support:
..."Your billing cycle for the call plan is every 27th of the month while the 1000 minutes refreshes every 1st of the month.
So by April 1st, you'll have a fresh 1000 minutes again and then your next charge will be on 04/27/2012."...

I think that explains...


That is exactly right. Minutes are counted per calendar month.

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