Call went to voicemail but not in call log

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40winks
Posts: 22
Joined: Sun Mar 04, 2012 7:33 am

Call went to voicemail but not in call log

Post by 40winks » Sun Mar 04, 2012 7:40 am

I received an email about a call that went to my voicemail yesterday. It is from a number that we have received calls from before. The call did not ring our phone and it did not show up in the call log. I later called home and was able to get through so all calls were not being routed to voicemail. This puzzles me. I am signed up with community and personal blacklists. I only recently invoked the personal blacklist so could that be the reason? I have both receiving a "blocked message" but this one went to voicemail. It was from a cellular phone. Would that make the difference?
Thanks,
Bill

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call went to voicemail but not in call log

Post by thunderbird » Sun Mar 04, 2012 8:39 am

9138147349 wrote:I received an email about a call that went to my voicemail yesterday. It is from a number that we have received calls from before. The call did not ring our phone and it did not show up in the call log. I later called home and was able to get through so all calls were not being routed to voicemail. This puzzles me. I am signed up with community and personal blacklists. I only recently invoked the personal blacklist so could that be the reason? I have both receiving a "blocked message" but this one went to voicemail. It was from a cellular phone. Would that make the difference?
Thanks,
Bill
Power off the Ooma device for about 40 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and check your My Ooma call logs.

40winks
Posts: 22
Joined: Sun Mar 04, 2012 7:33 am

Re: Call went to voicemail but not in call log

Post by 40winks » Sun Mar 04, 2012 2:55 pm

I did as you suggested. There is no change in the call logs. It is just listed as a voicemail(which I can access), not as an incoming or missed call. This has been the only hiccup (hiccough) with the Ooma service since I started with it back in January. At least, it made me aware that there was a call. That call was important to me since it was my son calling. He has no land line so he and his wife use there wireless phones for phone contact and she is expecting any moment.
Thanks,
Bill

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call went to voicemail but not in call log

Post by thunderbird » Sun Mar 04, 2012 3:10 pm

9138147349 wrote:I did as you suggested. There is no change in the call logs. It is just listed as a voicemail(which I can access), not as an incoming or missed call. This has been the only hiccup (hiccough) with the Ooma service since I started with it back in January. At least, it made me aware that there was a call. That call was important to me since it was my son calling. He has no land line so he and his wife use there wireless phones for phone contact and she is expecting any moment.
Thanks,
Bill
Go to My Ooma https://my.ooma.com/inbox. Once this page is open, Go to the right of Voicemail / INBOX View, and if you have Ooma Voicemail 2.0, you will see the words Archived Messages. If you see the words Archived Messages, click on those words and see if you mail went into the old Ooma Mail Inbox. I had this happen once, and I believe you can move the mail in the old Ooma Voicemail Inbox. Be sure to click on View Active Messages to return to your active Voicemail Inbox.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Call went to voicemail but not in call log

Post by lbmofo » Sun Mar 04, 2012 9:07 pm

Any chance you have anonymous call block on sending it to voicemail? https://my.ooma.com/privacy
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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40winks
Posts: 22
Joined: Sun Mar 04, 2012 7:33 am

Re: Call went to voicemail but not in call log

Post by 40winks » Mon Mar 05, 2012 4:59 pm

lbmofo asked:

"Any chance you have anonymous call block on sending it to voicemail? https://my.ooma.com/privacy"

No, I did not enable that.

To answer Thunderbird, I do not see "archived messages" to the right of voicemail/inbox so I guess I don't have Voicemail 2.0?
How do I make sure I have the most up-to-date software?

Thanks for all your help,
Bill

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Call went to voicemail but not in call log

Post by lbmofo » Mon Mar 05, 2012 5:06 pm

I suspect that your device is coming on and offline periodically.

Do the following optimal setup (especially the part "use built in mac address"):

If after Router - viewtopic.php?t=12403

If before Router - viewtopic.php?t=9536#p66155
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

40winks
Posts: 22
Joined: Sun Mar 04, 2012 7:33 am

Re: Call went to voicemail but not in call log

Post by 40winks » Tue Mar 06, 2012 5:56 pm

Thanks, I will work on that tomorrow. Too long of day and not thinking straight enough to figure all that out. I know that I am modem--router--ooma.
Bill

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call went to voicemail but not in call log

Post by thunderbird » Tue Mar 06, 2012 6:18 pm

9138147349 wrote:lbmofo asked:

"Any chance you have anonymous call block on sending it to voicemail? https://my.ooma.com/privacy"

No, I did not enable that.

To answer Thunderbird, I do not see "archived messages" to the right of voicemail/inbox so I guess I don't have Voicemail 2.0?
How do I make sure I have the most up-to-date software?

Thanks for all your help,
Bill
Ooma is still updating Voicemail to 2.0, and they do it from their end, at their own schedule. You just have to be patient and wait.

40winks
Posts: 22
Joined: Sun Mar 04, 2012 7:33 am

Re: Call went to voicemail but not in call log

Post by 40winks » Wed Mar 07, 2012 6:22 pm

I am down at the bottom of the recommendations in the QOS section of my router. I have set the "high Priority" for TCP port 80. Do I need to do it for the MAC address also?
Also, should I be able to access setup.ooma.com from my home computer with ooma's home network unplugged? Sorry if these questions/steps are self-evident. I am a trial-and-error type of guy when it comes to computer tech.
Thanks for you informative help,
Bill

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