Trouble entering a PIN number for a conference call

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Will_robinson
Posts: 1
Joined: Tue Feb 28, 2012 2:49 pm

Trouble entering a PIN number for a conference call

Post by Will_robinson » Tue Feb 28, 2012 2:55 pm

I spend the majority of my day on conference bridges. I set up my Telo several weeks ago and everything worked fine. Now all of a sudden when I enter my conference bridge, duplicates numbers, skip numbers and does it own thing. I don't have any devices connected to my phone nor do I have a splitter. My phone goes directly into my Comcast Router. I have swapped handsets and no improvement. I have a ticket open with support but so far nothing. Anything I can try?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Trouble entering a PIN number for a conference call

Post by thunderbird » Tue Feb 28, 2012 3:05 pm

Will_robinson wrote:I spend the majority of my day on conference bridges. I set up my Telo several weeks ago and everything worked fine. Now all of a sudden when I enter my conference bridge, duplicates numbers, skip numbers and does it own thing. I don't have any devices connected to my phone nor do I have a splitter. My phone goes directly into my Comcast Router. I have swapped handsets and no improvement. I have a ticket open with support but so far nothing. Anything I can try?
See Topic below for suggestions.
viewtopic.php?f=5&t=12914&hilit=conference&start=10

Also try removing power from the Ooma Telo for one hour. Then repower the Ooma Telo and test.

Also try the following:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

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