I contacted Ooma and asked and they stated that taxes were required, which goes against the promised features of that package and also what was clarified by Rich Buchanan here...
https://www.ooma.com/blog/how-oomas-ter ... customers/
I asked if there was a way for her to enter in the activation code on the unit and check to see if the hub in this Core package would be without the taxes and she said she could not. Is the request for the credit card just a new procedural thing that won't affect my sister as a Core level customer or is Ooma trying to change the rules?
If required to input credit card, not a Core activation.Oomagumma wrote:Is the request for the credit card just a new procedural thing that won't affect my sister as a Core level customer or is Ooma trying to change the rules?
Thank you for contacting Ooma Customer Care.
I'm sorry for some confusion and for the inconvenience. Please know that since April 2010, Ooma has charged its new customers monthly taxes and fees. These fees are split into the following categories:
1. Regulatory Compliance Fee
2. 911 Service Fee
3. Federal Universal Service Charge
4. State and local taxes, fees and surcharges
These are location-specific and can be determined by visiting http://www3.ooma.com/tax_calculator.php and entering your zip code.
We look forward to resolving your question, however it may be easier to accomplish this over the phone with a live Customer Care agent. Please call our Activation Hotline Queue at your earliest convenience at 1.888.493.6662 Monday - Friday, 7:00 AM - 7:00 PM, or Saturday & Sunday 8:00 AM - 5:00 PM, Pacific Time.
Have a nice day!
This alone is erroneous. I wouldn't put too much stock in that email.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
When I saw the above, for some reason, I thought there was a Scout as well.Oomagumma wrote:The box is/was shrink wrapped, the hub box was sealed, and the serial numbers all match as they should
Oomagumma, you have one of these?