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#92962 by RichardK
Mon Feb 13, 2012 10:24 pm
In my billing history, it shows that OOMA charged my credit card $3.78, which is the new increased amount. But, my Credit Card was only charged $1.59, which is the itemized cost associated with "911 Service Fee". Since this is the first month they have itemized the individual charges, I wonder if there was some sort of mixup with OOMA's billing system?

This is what I should have been charged:
ooma.png
ooma.png (7.37 KiB) Viewed 2447 times
#92971 by omandave
Tue Feb 14, 2012 7:51 am
I was expecting the new rate to be $4.02 here in WA, but I only got the $1.59 charged to my credit card. My Ooma account shows $4.02 for my taxes and fees for my zip code. Should I expect another charge? any Ooma input would be great.
#92978 by Bobby B
Tue Feb 14, 2012 10:44 am
Sorry about the confusion. There was a problem with the payment processor, and as a result, monthly taxes were underbilled for a bunch of accounts. We're going to update the billing history to correctly reflect the 1.59 charge and add a 2nd charge for the difference. We hope to have these fixes deployed within the next few weeks.

omandave wrote:I was expecting the new rate to be $4.02 here in WA, but I only got the $1.59 charged to my credit card. My Ooma account shows $4.02 for my taxes and fees for my zip code. Should I expect another charge? any Ooma input would be great.
#93045 by omandave
Thu Feb 16, 2012 7:21 am
Thanks for the reply. Glitches happen. It is a human thing :D
#93575 by Greg4ooma
Fri Mar 02, 2012 4:22 pm
Get it straight guys!!!!!!

Paid my credit card bill for the amount due.... then *****18****** days later, another charge comes from OOMA.

This ALMOST caused me a $35.00 late charge, because I was not expecting another charge from OOMA.

Taxes and fees charges are NEVER billed on the same day on my account.
#93713 by lbmofo
Tue Mar 06, 2012 12:04 pm
The free trial is for the trial of Premier.

As soon as you activate, you are on the hook for applicable taxes.

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