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#93064 by rpiotro
Thu Feb 16, 2012 4:52 pm
lbmofo wrote:Doesn't seem like the person answering gets it. I'd make sure to get the message across until bug is opened describing what the expected behavior is.

Got this reply today after my third email. I think the word "misinformation" should be replaced by "misunderstanding".

Dear Richard,

Thank you for contacting Ooma Customer Support.

I can see there has been some misinformation about your issue. I assure you that I will personally look for an appropriate resolution to your concern.

We have to open a ticket to our higher level of support so they can further investigate on this. But before escalating your concern, kindly try the following for additional information:

1. Can you use the Ooma mobile app using the 3G network? I just want to replicate the issue using a different network connection.
2. Kindly uninstall and re-install your Ooma mobile app to your iPhone 4S. Please re-test.

Thank you for your help!
#95138 by rpiotro
Fri Apr 20, 2012 5:23 pm

Still no resolution. I sent an email back to them about a week ago inquiring about the status. No reply yet.

Anybody else able to reproduce this?

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