ooma Telo speaker blown

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frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

ooma Telo speaker blown

Post by frenchcamp49er » Wed Jan 18, 2012 5:34 pm

Blown speaker on ooma Telo unknown if still under warranty and I have Lifetime Premier, if the ooma Telo is no longer under warranty and I buy another do I lose my Lifetime Premier? I will try and contact CS tomorrow to see if i'm still under warranty.


Thanks,

Felix
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: ooma Telo speaker blown

Post by southsound » Wed Jan 18, 2012 6:20 pm

I seem to remember that Lifetime Premier came with a 3-year warranty. You might want to check with CS to see if that is the case. If so, then they will send you a new one that is already activated on your account and a label to return the old one.

Let us know how it works out.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: ooma Telo speaker blown

Post by frenchcamp49er » Fri Jan 20, 2012 4:25 pm

Thanks I'll give then a call on Monday.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: ooma Telo speaker blown

Post by frenchcamp49er » Fri Jan 20, 2012 7:17 pm

frenchcamp49er wrote:Thanks I'll give then a call on Monday.
Contacted CS via the web, they stated I was under warranty, I'll have to call them on Monday.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: ooma Telo speaker blown

Post by frenchcamp49er » Sun Jan 29, 2012 5:03 am

Should receive the replacement on Monday. :D
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

dsinternet
Posts: 852
Joined: Fri Nov 20, 2009 8:32 pm
Location: Minnesota

Re: ooma Telo speaker blown

Post by dsinternet » Sun Jan 29, 2012 3:45 pm

frenchcamp49er wrote:Blown speaker on ooma Telo unknown if still under warranty and I have Lifetime Premier, if the ooma Telo is no longer under warranty and I buy another do I lose my Lifetime Premier? I will try and contact CS tomorrow to see if i'm still under warranty.
My understanding is that you will always have Lifetime Premier. The warranty is what goes away. As long as you are willing to buy a new Telo unit (if out of warranty) you will be able to keep your Lifetime Premier. This is a great deal if a Telo unit never breaks and a good deal if it does happen to break. I am on my 2nd year of my 3 year warranty with my Lifetime Premier.

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: ooma Telo speaker blown

Post by frenchcamp49er » Sat Feb 04, 2012 4:59 am

Received the replacement all good now
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

MPDano
Posts: 21
Joined: Mon Mar 01, 2010 7:10 pm

Re: ooma Telo speaker blown

Post by MPDano » Thu Jan 02, 2014 8:03 pm

Just got off chat with Ooma. My Telo is out of warranty and basically they won't do anything. Agent suggested to use an answering machine to hear my messages. It's this little stuff that is going to sway my Ooma recommendations from now on. Lame.
Leo Dano
Ooma User since March 2010

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: ooma Telo speaker blown

Post by lbmofo » Thu Jan 02, 2014 8:25 pm

MPDano wrote:Just got off chat with Ooma. My Telo is out of warranty and basically they won't do anything. Agent suggested to use an answering machine to hear my messages. It's this little stuff that is going to sway my Ooma recommendations from now on. Lame.
How much money have you saved in almost 4 years?
What do you expect Ooma to do? Your Telo provided almost 4 years of service and I am sure you saved a ton.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: ooma Telo speaker blown

Post by murphy » Fri Jan 03, 2014 3:06 am

Connect a speakerphone to the Telo and dial your own number to listen to your messages.
Use an HD2 handset to listen to your messages.
Listen to your messages on the my.ooma web site.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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