Nightly disconnect

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bluetang
Posts: 9
Joined: Thu Jul 14, 2011 11:54 pm

Nightly disconnect

Post by bluetang » Sat Jan 14, 2012 8:41 pm

So my ooma *always* drops me at approximately 1AM (PST). It's an instant drop to a dial tone and I have to call whoever I was talking to back. Does this happen to anyone else?

PS-I know that most people aren't on the phone at 1am but often am so this is (and has been for a year now) an annoyance.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Nightly disconnect

Post by thunderbird » Sun Jan 15, 2012 5:31 am

bluetang wrote:So my ooma *always* drops me at approximately 1AM (PST). It's an instant drop to a dial tone and I have to call whoever I was talking to back. Does this happen to anyone else?

PS-I know that most people aren't on the phone at 1am but often am so this is (and has been for a year now) an annoyance.
Some Internet providers have a momentary data disconnect early in the morning as part of their maintenance cycle. You could try contacting your Internet provider and see if this is the case, and see if you can get the disconnect problem corrected.

Another thing tha helps with dropped calls is:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls and garbled voice, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Nightly disconnect

Post by murphy » Sun Jan 15, 2012 7:19 am

bluetang wrote:So my ooma *always* drops me at approximately 1AM (PST). It's an instant drop to a dial tone and I have to call whoever I was talking to back. Does this happen to anyone else?

PS-I know that most people aren't on the phone at 1am but often am so this is (and has been for a year now) an annoyance.
That sounds like a DHCP lease renewal where you get a different IP address thus breaking the phone call connections.
Is your Ooma in front of your router or behind your router.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

bluetang
Posts: 9
Joined: Thu Jul 14, 2011 11:54 pm

Re: Nightly disconnect

Post by bluetang » Sun Jan 15, 2012 2:32 pm

Thanks! I'll try turning off MAC address spoofing and see what happens tonight...My Ooma is after my router (modem>router>ooma).

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Nightly disconnect

Post by murphy » Sun Jan 15, 2012 3:20 pm

bluetang wrote:Thanks! I'll try turning off MAC address spoofing and see what happens tonight...My Ooma is after my router (modem>router>ooma).
Also put a static reservation in your router (if it has that capability) based on the Ooma's Internet port MAC address so the Ooma always gets the same IP address.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

rmeden
Posts: 64
Joined: Fri Oct 21, 2011 2:13 pm

Re: Nightly disconnect

Post by rmeden » Sun Jan 15, 2012 3:50 pm

If your ISP is forcing a new IP address, there's not much you can do.

Since you know exactly when it will occur, set up ping to confirm it's a network outage.

If you're using windows:
start -> run -> cmd.exe
ping -t yahoo.com

(You'll need to keep an eye on it for dropped packets or a change in the time, but the disruption should be pretty obvious)

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