Play button not blinking

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frankyeh
Posts: 1
Joined: Wed Aug 17, 2011 4:55 pm

Re: Play button not blinking

Post by frankyeh » Wed Aug 17, 2011 4:58 pm

I tried left several messages the Play button doesn't blink as it used to do. I do get messages via my emails. What gives?

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lbmofo
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Location: Greater Seattle
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Re: Play button not blinking

Post by lbmofo » Wed Aug 17, 2011 5:07 pm

frankyeh wrote:I tried left several messages the Play button doesn't blink as it used to do. I do get messages via my emails. What gives?
Did you verify your brightness setting is turned up?
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pianoman
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Joined: Thu Jan 21, 2010 2:19 pm

Re: Play button not blinking

Post by pianoman » Wed Aug 17, 2011 5:38 pm

I'm also experiencing this problem today. There are two new messages (received them via email and can also see them in the dashboard). The brightness is all the way up--no blinking light on either the Hub or the Scout.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Play button not blinking

Post by thunderbird » Wed Aug 17, 2011 5:42 pm

First:
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload your Ooma profile. Then repower the Ooma device and test.

Second:
If that doesn't work, contact Ooma Support with this problem:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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