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#91512 by hamoper
Fri Jan 06, 2012 3:15 pm
During the last few weeks our scout unit is not playing back voice messages that are left. The only way to hear them is to dial the phone number and listen on the handset. We have ooma premier service and this is on a second line. It was working fine before, now it's not. I have checked the volume and it is up all the way. Any Ideas for a remedy?? :cry:
#91513 by lbmofo
Fri Jan 06, 2012 3:41 pm
In case you haven't, try power cycling?
#91853 by thunderbird
Mon Jan 16, 2012 4:13 pm
hamoper wrote:Yup, tried power cycle but with negative results...

You may have a bad speaker.

But try this first:

Notice that you can do a factory reset of the Scout also.

Hub and/or Scout factory reset sequence:

1) Remove the power for the Ooma device.
2) Hold down the Ooma tab [blue light] and connect the power. Hold for 30 seconds until all the lights start flashing.

Once the lights stop flashing, release the Ooma tab and the device will reset to factory settings.

Some people say they have to do the reset several times in a row before they have success.

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