Blacklisted number not blocked

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kb4ob
Posts: 9
Joined: Fri Dec 04, 2009 3:43 am

Blacklisted number not blocked

Post by kb4ob » Wed Dec 28, 2011 8:53 am

I have a telemarketer number that was placed on my blacklist 2 weeks ago but it is still ringing my home phone?

Anyone else have this issue? Specifically 971-217-9513 ( Credit card Services) one of the most annoying outfits I have ever seen. They keep changing the source number and I have added at least 6 of their #'s to my blacklist to date but I Guess they may have figured out a way to get around it.

terryh
Posts: 22
Joined: Tue Jan 11, 2011 2:35 pm

Re: Blacklisted number not blocked

Post by terryh » Mon Jan 02, 2012 8:24 pm

If you are on Ooma premiere plan, then you should talk to support. If you're not on the premiere plan, then blacklisted numbers aren't.

jrb451
Posts: 4
Joined: Tue Aug 02, 2011 11:48 am

Re: Blacklisted number not blocked

Post by jrb451 » Fri Jan 13, 2012 3:40 pm

I have Ooma Premier and I just received a call from a number I'd blocked two days ago. The call log shows the call and it has the symbol for number blocked. What's up with that?

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lbmofo
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Re: Blacklisted number not blocked

Post by lbmofo » Fri Jan 13, 2012 3:45 pm

jrb451 wrote:I have Ooma Premier and I just received a call from a number I'd blocked two days ago. The call log shows the call and it has the symbol for number blocked. What's up with that?
If you blacklist is showing "enabled" and call still came through, then, report to customer support and have them look into it.
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