Can't log onto MY OOMA

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Lee
Posts: 109
Joined: Sun Oct 04, 2009 4:02 pm

Can't log onto MY OOMA

Post by Lee » Mon Dec 05, 2011 6:14 pm

For the last week I have not been able to log onto my account. Is the site down? If not, what do I need to do to get back onto MY OOMA?

Thanks

Lee

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't log onto MY OOMA

Post by murphy » Mon Dec 05, 2011 6:21 pm

Lee wrote:For the last week I have not been able to log onto my account. Is the site down? If not, what do I need to do to get back onto MY OOMA?

Thanks

Lee
It works for me.

Clear your browser cookies and history.
Try a different browser. I use Firefox 8.0.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Lee
Posts: 109
Joined: Sun Oct 04, 2009 4:02 pm

Re: Can't log onto MY OOMA

Post by Lee » Mon Dec 05, 2011 7:35 pm

Thanks for the quick reply murphy. I cleared all Ooma cookies, computers cache and history, I then tried Firefox and Chrome (I use Safari) and none of them work.

Any other ideas?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Can't log onto MY OOMA

Post by thunderbird » Mon Dec 05, 2011 9:07 pm

Lee wrote:For the last week I have not been able to log onto my account. Is the site down? If not, what do I need to do to get back onto MY OOMA?

Thanks

Lee
More Ideas:
What does it do when you attempt to log into My Ooma?

Are you able to see the login page?

Have you tried powering off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.

Have you tried changing the password? On the lower right side of the login page, there is a place that says "Forgot your password? Reset it".

Have you tried turning off your Internet and virus software?

Last resort:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Lee
Posts: 109
Joined: Sun Oct 04, 2009 4:02 pm

Re: Can't log onto MY OOMA

Post by Lee » Tue Dec 06, 2011 6:05 am

I get a window over an all white page that says "Safari can not connect to server." Both Firefox and Chrome basically say the same thing.

In all cases I do not even get to the login page. It's just a white page with with the above dialogue. Interesting note, in the URL the address is -https://www.ooma.com/lounge/login.php. The words Ooma.com are normal black. All other words are grayed out.

Have not tired powering off Telo. Do I just unplug the power cable and leave everything else in place?

I can not change password as I can't get to that page.

I looked in preferences but could not find where I turn off virus software.

Lee

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Can't log onto MY OOMA

Post by thunderbird » Tue Dec 06, 2011 6:18 am

Lee wrote:I get a window over an all white page that says "Safari can not connect to server." Both Firefox and Chrome basically say the same thing.

In all cases I do not even get to the login page. It's just a white page with with the above dialogue. Interesting note, in the URL the address is -https://www.ooma.com/lounge/login.php. The words Ooma.com are normal black. All other words are grayed out.

Have not tired powering off Telo. Do I just unplug the power cable and leave everything else in place?

I can not change password as I can't get to that page.

I looked in preferences but could not find where I turn off virus software.

Lee
Yes, to remove power from the Ooma Telo, just remove the Ooma Telo power cord plug from the wall socket.

Be sure to temporarily try turning off your Internet and virus software in your computer also.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can't log onto MY OOMA

Post by WayneDsr » Tue Dec 06, 2011 7:30 am

That's the wrong URL
Try
https://my.ooma.com/home/login

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Can't log onto MY OOMA

Post by lbmofo » Tue Dec 06, 2011 8:19 am

Bookmarking http://my.ooma.com would get you to the right spot.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Lee
Posts: 109
Joined: Sun Oct 04, 2009 4:02 pm

Re: Can't log onto MY OOMA

Post by Lee » Tue Dec 06, 2011 8:40 am

That was it. I have had that site bookmarked for two years. I never noticed that it somehow got corrupted.

As always, this site rocks. Thanks guys.

Lee

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Can't log onto MY OOMA

Post by thunderbird » Tue Dec 06, 2011 9:23 am

Good catch Wayne. ;)

I am able to access (My Ooma) https://www.ooma.com/lounge/login.php using Firefox. But can't using Internet Explorer or Google Chrome?

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