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#90036 by rwrogers11
Mon Nov 28, 2011 2:08 pm
Our Ooma drops our calls around the 5 to 6 minute mark. The voice quality is fine, everything works fine, but between the 5 and 6 minute mark it will drop the call.

This works fine for most calls, "hey can you get this or that" but we use our "land line" for support calls and such, instead of using our cell phones. So this makes it hard to call support or some other land line when you can't talk for more than 5 minutes.

Any one have any ideas on what we can try? I thought about setting up QOS, but the voice quality is great, everything works fine, it just drops everytime between 5 and 6 minutes.

Thanks,

Richard
#90038 by thunderbird
Mon Nov 28, 2011 2:33 pm
rwrogers11 wrote:Our Ooma drops our calls around the 5 to 6 minute mark. The voice quality is fine, everything works fine, but between the 5 and 6 minute mark it will drop the call.

This works fine for most calls, "hey can you get this or that" but we use our "land line" for support calls and such, instead of using our cell phones. So this makes it hard to call support or some other land line when you can't talk for more than 5 minutes.

Any one have any ideas on what we can try? I thought about setting up QOS, but the voice quality is great, everything works fine, it just drops everytime between 5 and 6 minutes.

Thanks,

Richard

To help stabilize your Ooma Internet connection turn off MAC address Spoofing (which often causes dropped calls) by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

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