PrePaid Account

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spdinny
Posts: 33
Joined: Sun Dec 19, 2010 2:09 am

PrePaid Account

Post by spdinny » Mon Nov 28, 2011 12:40 pm

I purchased & activated my ooma hub in December 2010, it came with a $20.00 credit for international calls.
Everything was working fine until the last telo firmware upgrade, when my balance went down to $1.00.

Called customer support & was told that the 20 bucks was a promotion that EXPIRED after 6 months.
NOWWHERE was this mentioned or written.
What is even stranger is that I have charges in September & October, which would be 3&4 months AFTER expiration.

Has anyone else run into this??

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: PrePaid Account

Post by lbmofo » Mon Nov 28, 2011 3:53 pm

Previous thread on this topic: viewtopic.php?t=12349
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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