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#94560 by epetru
Mon Apr 02, 2012 4:55 pm
I have a Canon MX780 MultiFunctionPrinter and I recently encountered problems faxing to my home office and also to my bank. I would get an error: FAX INFO DOES NOT MATCH and the TX would terminate. On another board I saw a tip to

SETUP | DEVICE SETTINGS | FAX SETTINGS | TRANSMISSION SETTINGS | CHECK RX FAX INFORMATION = OFF

That solved the problem for me.
#94865 by beneri
Fri Apr 13, 2012 8:26 am
Hi ~ Faxing has been a problem for ooma since 2009 based on the posts. One would think after 4 years ooma's technology would have resolved the problem. My fax isn't working for incoming faxes. I posted in the "other" section for help. Can anyone give me some guidance. I spoke with customer support ***and she was VERY RECEPTIVE & helpful*** but I didn't get any results. Can anyone out there help me...? Thanks!
#94875 by EX Bell
Fri Apr 13, 2012 10:50 am
beneri wrote:Hi ~ Faxing has been a problem for ooma since 2009 based on the posts. One would think after 4 years ooma's technology would have resolved the problem. My fax isn't working for incoming faxes. I posted in the "other" section for help. Can anyone give me some guidance. I spoke with customer support ***and she was VERY RECEPTIVE & helpful*** but I didn't get any results. Can anyone out there help me...? Thanks!


Receiving is difficult and you're better off using a Fax service that converts to PDF if you need to receive a lot. There are lots available and several were posted on this forum, some free. lbmofo posted a good list here

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