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#89304 by thunderbird
Tue Nov 08, 2011 11:17 am
E-mail from Ooma:

Account Notification: Changes to International Calling Plan
Dear,

We're writing to let you know about an upcoming change to the International Calling Plan that you are currently subscribed to. Previously, this plan included calls to landlines in 70 countries around the world. Due to rising costs, we have re-evaluated the countries included in this plan. As a result, the following countries will no longer be included in the International Calling Plan starting January 1, 2012:

Bahamas, Bangladesh, Bulgaria, Dominican Republic, Finland,
Jordan, Kenya, Lithuania, Macau, Macedonia,
Monaco, Russia, Saipan, South Africa, Zambia

To simplify our international plans, we will also be phasing out our bulk rate discounts at the same time the country list is changing. If you are currently subscribed to the bulk rate plan, your subscription will automatically be cancelled on January 1, 2012. You may re-enroll in our 61 country calling plan or continue calling at our everyday low per-minute rates.

We understand that these changes may impact the way some of you use our international calling plans, and we apologize for any inconvenience that they may cause. If you have any questions or concerns, please see our FAQ, which has more details about the upcoming changes. You have many options for your home telephone service, and we thank you for choosing Ooma.

Until later,
Team Ooma



This email message was sent from:
Ooma Inc, 1840 Embarcadero Road, Palo Alto, CA
Need assistance? Visit https://www.ooma.com/support

You received this message because our records show that you are an Ooma customer.
Call us at 1-888-711-6662 if you are no longer using Ooma and want to cancel your account.
#89312 by lbmofo
Tue Nov 08, 2011 12:21 pm
Went from 70 to 61 countries yet remvoing 15? Math challenges :) Must have added more countries after remvoing the 15?

Anyway, for the 15 countries being removed, Ooma's standard rate looks very attractive still. Direct dialing is the way to go if not a frequent caller; don't have to put up with additional dialing or pins etc.

If heavy caller, may look into other alternatives such as GV:

Bahamas 0.10, 0.22
Bangladesh 0.07, 0.07
Bulgaria 0.06, 0.39
Dominican Republic 0.06, 0.11
Finland 0.05, 0.08, 0.10
Jordan 0.14, 0.15
Kenya 0.12, 0.14, 0.15
Lithuania 0.05, 0.07, 0.15
Macau 0.04, 0.05
Macedonia 0.13, 0.35
Monaco 0.05, 0.27, 0.40
Russia 0.02, 0.04, 0.07, 0.08
Saipan 0.04
South Africa 0.05, 0.15, 0.17
Zambia 0.07, 0.15
#89316 by Bobby B
Tue Nov 08, 2011 1:08 pm
lbmofo wrote:Went from 70 to 61 countries yet remvoing 15? Math challenges :) Must have added more countries after remvoing the 15?


We probably should've mentioned this in the email, but these countries were added:

Andorra, French Guiana, Georgia, Malta, Morocco, Reunion
#89351 by lbmofo
Wed Nov 09, 2011 6:17 am
Ruxrux wrote:What exactly is this bulk rate, I wonder? Is this the $4.99 per month for 500 minutes?

Bulk Rate was better than standard rate on international calls that Premier 1000 International Bundle had access to; also Basic Bulk Rate 1000 (for $9.99 a month) was available for non Premier folks to take advantage of Bulk Rates on international calls.
#89709 by mymontreal
Fri Nov 18, 2011 7:18 am
Being able to purchase the International Call Bundle is the only reason I purchased my Ooma box a few months ago...

If the bulk plans are really being phased out, I cannot understand why there wouldn't be HUNDREDS of messages from very upset Ooma customers on here... ?
#89718 by mymontreal
Fri Nov 18, 2011 8:07 am
lbmofo wrote:500 min/1000 min international plans are still there. Just calling destinations included are modified a bit.


That's great to hear... :)

Guess I misinterpreted the top paragraph... it must mean that only "bulk-rate discounts relating to the removed countries" are disappearing ?

"...we will also be phasing out our bulk rate discounts at the same time the country list is changing..."
#89722 by lbmofo
Fri Nov 18, 2011 8:17 am
The bulk rate plan was offered to basic/core users at $9.99 a month. No included minutes; just that you get discounted bulk rate for international destinations when you enroll in this plan. You must be a heavy heavy user to some usually expensive destinations to benefit from that plan. The Premier 1000 plan users got the benefit of bulk rate if they called destinations not included in the plan. This "bulk rate" is what Ooma is going to phase out.

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