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Call forwarding on internet down

Posted: Wed Oct 26, 2011 1:51 pm
by dbarr9
Yesterday my internet went down for 5 hours (in fact our whole neighborhood was affected).
I have call forwarding set to relay my incoming calls to my wife's cell phone in such an event. About 2 hours in to the outage I decided to test that call forwarding was working by calling my Ooma number from my cell phone. I expected the call to be forwarded to my wife's cell but it did not - it went straight to the Ooma voicemail.

Has anyone else experienced a similar problem?

Re: Call forwarding on internet down

Posted: Wed Oct 26, 2011 3:09 pm
by sailcat25
I have tested this feature. It is unreliable. After waiting 15 minutes after disconnecting the Internet it worked. Once. The other time the test call went straight to voicemail. I have since quit messing with it.


Dan

Re: Call forwarding on internet down

Posted: Wed Oct 26, 2011 3:50 pm
by thunderbird
When ever you find this condition, report the problem to Ooma Customer Support. Otherwise Ooma may never know there is a problem.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Re: Call forwarding on internet down

Posted: Wed Oct 26, 2011 4:46 pm
by lbmofo
Everytime I tested it, it has been reliable for me. It even worked numerous times when I had internet outage.

It does take about 18 minutes for the forwarding to kick in though.

viewtopic.php?f=5&t=12124#p84926

Re: Call forwarding on internet down

Posted: Wed Oct 26, 2011 5:09 pm
by 2spirit
During this area's recent bout with hurricane and tropical storm winds and rain, Comcast internet service was out in my neighborhood for about four days before being restored. The call forwarding on network outage feature worked perfectly for me during that period. I never missed a call.