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#88732 by Dan203
Sun Oct 23, 2011 9:16 pm
Today I called my Mom and she asked if I got a new number because her caller ID said some totally different name AND number when I called. After we hung up I called back and she verified that it still said the same wrong name and number. I tried calling my own cell phone and while it didn't list a name it did have the correct number. I also tried calling my Sister and she said it showed both my name and number correctly. The only difference between my Mom and Sister is that my Mom has a Charter phone and my Sister has a regular AT&T landline. Does this indicate something wrong with Ooma? Or is there something wrong with Charter?

Also slightly off topic... When I first signed up with Ooma and transferred my number I noticed that they spelled my name incorrectly on the Caller ID. I contacted them right away and they said they fixed it. However today my Sister said it still showed the wrong spelling. The spelling is correct on the My Ooma site, but it doesn't appear to have been updated in the phone database yet. Anyone know how long that typically takes to happen? It's been probably 4-5 weeks.

Dan
#88733 by thunderbird
Sun Oct 23, 2011 9:53 pm
Dan203:
Some telephone providers take longer to update their caller ID data bases.

See https://www.ooma.com/app/support/caller-id-issues

1.My name is not showing when I call people. It shows someone else’s name.
My name is not showing when I call people. It shows someone else’s name.
The issue should correct itself 10 business days after activation, please allow that much time to pass before you contact Support.

2.My caller ID on my inbound calls says "unknown" now and it was working before.
My caller ID on my inbound calls says "unknown" now and it was working before.
•Depending on what service level you are on, governs what you will see for your inbound Caller ID.
•Basic users will only be passed the phone number for inbound calls. If you use a handset that allows you to store names and numbers, you can program the phone to display the name as well.
•Premier subscribers will be passed both name and number for inbound caller id, as long as the carrier routing the inbound call provides that information.
•Check to make sure the phone you are using does not have a storage limit. Phones with a limit will stop displaying correctly until the caller id feature is reset. 50 names is the typical maximum.
•Please try using a different phone in the phone port and retest to see if the issue persists
•If your set up includes splitters, fax machines, caller id boxes, etc., unhook everything from the phone port and hook only a phone to the phone port and retest to see if the issue persists.
•If your set up includes splitters, fax machines, caller id boxes, etc., unhook everything from the phone port and hook only a phone to the phone port and retest to see if the issue persists.


You could try using the *82 - Send Caller ID prefix and see what happens. Example *82-xxx-xxx-xxxx

But if your problem continues, probably you should contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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