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#88215 by celblazer
Tue Oct 11, 2011 10:08 am
I see there have been a couple of firmware updates in Sept. But my unit is still on 47785. I know Ooma says it can take a couple of weeks but it's been almost a month since the Sept 15th update was released. Anything I can do?
#88217 by thunderbird
Tue Oct 11, 2011 10:15 am
celblazer wrote:I see there have been a couple of firmware updates in Sept. But my unit is still on 47785. I know Ooma says it can take a couple of weeks but it's been almost a month since the Sept 15th update was released. Anything I can do?

Maybe you should contact Ooma Customer service and let them know that you have an older Ooma Telo firmware version, and request to be updated.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#88432 by thunderbird
Fri Oct 14, 2011 9:40 am
GeordieLaforge wrote:How can you tell what version you have??

Check for the version of Ooma Telo firmware that you have by Dialing *#*#001. The firmware version audio comes out of your Ooma Telo Speaker after dialing *#*#001 in one of your phones.
#88435 by GeordieLaforge
Fri Oct 14, 2011 9:50 am
Thanks. I have 49339...is that the most current?? Is the most current version posted somewhere so I can check it on the web?
#88436 by GeordieLaforge
Fri Oct 14, 2011 9:52 am
Never mind...found it..but I'm still having trouble with my fax. have it set to dial *99 first but I keep getting an error message or it just doesn't connect. What was the test fax number???
#88439 by thunderbird
Fri Oct 14, 2011 11:13 am
GeordieLaforge wrote:Never mind...found it..but I'm still having trouble with my fax. have it set to dial *99 first but I keep getting an error message or it just doesn't connect. What was the test fax number???

If you have an Ooma Telo, try dialling without any prefix.

Within Five minutes a return fax will come back from the HP FAX test number 1-888-473-2963, to test the return side of your FAX.
#88442 by 2spirit
Fri Oct 14, 2011 1:22 pm
GeordieLaforge wrote:Never mind...found it..but I'm still having trouble with my fax. have it set to dial *99 first but I keep getting an error message or it just doesn't connect. What was the test fax number???


Try adding a "pause" after *99.
*99 pause , then the number. Some have found success dialing it that way.
#88444 by GeordieLaforge
Fri Oct 14, 2011 1:41 pm
If I can figure out a way to input a "pause" but in listening to the dial tone, I can here is do a self pause of about 1 second after the *99. It dials the *99, then I hear a pause and a dial tone before it dials the fax number but I keep getting an error message, even after it says it is connecting and in some cases, transmitting, then it goes back to connecting, and so one for about 3-4 cycles before it quits.

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