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A premier feature

Posted: Sun Oct 09, 2011 1:26 am
by Maybel
If I have an Omma Premier account, and I transfer my calls to my cell phone, do I have to have my Ooma phone system hooked up? I'm just wondering if the transfer calls will go though without a phone system, as long as the account remains active. I think I know the answer, but one never knows unless they ask, sometimes.

Thanks for any help you can give.

Re: A premier feature

Posted: Sun Oct 09, 2011 2:51 am
by murphy
Maybel wrote:If I have an Omma Premier account, and I transfer my calls to my cell phone, do I have to have my Ooma phone system hooked up? I'm just wondering if the transfer calls will go though without a phone system, as long as the account remains active. I think I know the answer, but one never knows unless they ask, sometimes.

Thanks for any help you can give.
If your equipment is not hooked up calls will be transferred to the specified internet outage phone number.

However if the equipment is not hooked up for some unknown (to me) period of time (month, 3 months, etc) they may consider your account abandoned and cancel it. Call customer support and ask them.

Re: A premier feature

Posted: Sun Oct 09, 2011 10:16 am
by Maybel
Perfect. Thank you, Murphy. I'll do just that.

Re: A premier feature

Posted: Mon Oct 10, 2011 9:23 am
by lbmofo
6 months offline may cancel your account.

https://www.ooma.com/legal/terms-and-conditions

"If, for whatever reason, you cease to use the Equipment for six months, we reserve the right to reassign your phone number to someone else's equipment. In the event you wish to re-activate your Equipment, we will re-issue you a new phone number, and you may incur re-activation charges."

Re: A premier feature

Posted: Wed Oct 12, 2011 4:57 pm
by Bob859
Thanks for the info.