When I requested number port OOMA took my Ccard Info, but I was not billed until after the port request went through.dogdad wrote:... The CSR wanted me to start the porting process over again, resulting in another $40 fee....
Why should you have to pay twice if your port did not take place the first time? You paid for a service that you did not receive
Even when you got charged, you can always dispute it with your credit card company.dogdad wrote:I patiently waited over 30 days for my number to be ported. I decided to look into it today and the CSR could find no record of my payment or paperwork even though I have confirmation emails from ooma that everything was in order. The CSR wanted me to start the porting process over again, resulting in another $40 fee. I have forwarded all the email back to the CSR in hope that this can be straightened out. It is unfortunate that I will have to write out yet another check to QWEST.
BTW, I'm also waiting to be ported from Qwest. It's been 10 days since I received a confirmation letter from Ooma, but just called Qwest today and they said there is no pending port request on my landline. We'll see what transpires.
Currently, I'm with Qwest also. Ooma charged the $40 fee right from the get-go even when my original OLA was rejected by Qwest.
I ported two numbers to ooma from Vonage. The first went off without a hitch. The second was problematic and at one point there was even a conference call with ooma, Vonage and us.
I learned that two things an be critical:
Your Vonage bill be current (this is a MUST)
You shut down extra features on your Vonage line, like call forwarding (this is more random, but a road block when it matters).
After waiting for 2 months we corrected those two issues and the number ported in MINUTES (with no warning, which caused another set of problems---but I'd rather have the latter set than the former set! )
Now the other line had features on it when it ported with no problems, but according to Vonage it frequently DOES cause problems in a porting situation.