I did send an email to Ooma so hopefully I will hear back tomorrow. I really use the email feature.
http://www.ooma.com/forums/viewtopic.ph ... 557#p87956
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
My hub account shows a picture of a Telo.
The MAC address displayed in my Hub and Telo accounts is not the MAC address of either of my units.
That is why everyone is back to basic / core.
The account status is tied to the unit's MAC address.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
My MAC Ooma Telo MAC address is different also. The MAC address setting in Ooma Setup had changed from Use Built In to Automatic, although the MAC address shown is correct.
The Warranty expiration date is incorrect.
Name: Ooma Telo
MAC Address: 0018-6105-2Fxx
Warranty: Expired on 04/11/2011
I relogged on a few minutes later and my moms now said 3 days left of premier trial with an option to opt out. I relogged on my friends account and it went back to basic (2 minuted later).
Lots of issues! NOT GOOD
before I pressed post, I checked again, and my.ooma is not accessible.
thunderbird wrote:My, My Ooma site settings are returning to normal.
Mine is still messed up. I've emailed Ooma support. Funny thing is the billing history correctly shows the $119 charge for premier service. Some major crossed wires somewhere!
Your service level is: Premier, Monthly Subscription
Base service tier: Ooma Basic (U.S.)
Subscription status: Active, renews on Dec 11, 2011
Taxes and fees: You are required to pay applicable taxes and fees each month. Click here to look up the payment amount.
I just talked with customer service for an hour to straighten it out and it still says the wrong "Your service level". If they are deliberately not resolving this problem, this is wrong. I switched to basic soon after joining (well before the premier promo period) and have since been charged premier. They need to resolve this.