First do this:bulgrien wrote:Got my Ooma Telo about 3 weeks ago. I haven't been using it because it continually resets after which it cannot make or receive calls. Today I swapped out my DSL for FiOS, so the Ooma Telo is operating off of a completely new (and faster) modem, but is still has the same problem. I don't have any Internet connectivity issues on my computers, so I very much doubt that the router is to blame, especially after seeing the problem with two different broadband services with two different modems.
To help stabilize your Ooma Internet connection turn off MAC address Spoofing by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem, when the Modem is done booting reboot your Ooma device and test.
If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem. When the Modem is done booting reboot your Router, when the Router is done booting, reboot your Ooma device and test.
Note: Reboot means remove power, then plug power back in for the device in the order listed above.
If the above procedure doesn't help, probably your Ooma device is defective.
If your Ooma device is within the one year warranty period, Ooma will send you another Ooma device shipping prepaid. They will also send along a prepaid shipping label to ship the defective Ooma device back.
Contact Ooma Customer support:
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
One thing I forgot to tell you to try is issue a factory reset, if you have an Ooma Tolo:bulgrien wrote:Thanks for the instructions. They didn't help my issue, though. The Ooma Telo continues to reboot about once every 3 minutes. I'll contact support.
Dial *#*#099 on the phone attached to Telo to issue a factory reset.