Billed for Unanswered International calls

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NancyK
Posts: 1
Joined: Sun Sep 25, 2011 7:03 am

Billed for Unanswered International calls

Post by NancyK » Sun Sep 25, 2011 7:11 am

Greetings,

I am a new subscriber to Ooma and it's working well for domestic dialing. However, I am being charged 1 to 2 minutes for unanswered international calls. Vonage had a similar issue when I first started with them several years ago, but was able to fix it. Unfortunately Ooma support is not acknowledging this issue.

At this point I feel the only option I have is to use a third-party phone card for my international dialing. Let me know your thoughts.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Billed for Unanswered International calls

Post by thunderbird » Sun Oct 23, 2011 9:46 am

NancyK wrote:Greetings,

I am a new subscriber to Ooma and it's working well for domestic dialing. However, I am being charged 1 to 2 minutes for unanswered international calls. Vonage had a similar issue when I first started with them several years ago, but was able to fix it. Unfortunately Ooma support is not acknowledging this issue.

At this point I feel the only option I have is to use a third-party phone card for my international dialing. Let me know your thoughts.
How Ooma handles and bills their International calls can be very confusing. Did you go to My Ooma and check for sure if you are being billed for calls that weren't connected. On the right side of the page is what you were actually charged.

https://my.ooma.com/account/prepaid

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