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#87148 by dabecks
Wed Sep 14, 2011 5:52 pm
i just received a replacement Telo after a power surge fried it. I have a handset and I followed the directions but I can not get the phone and the handset sync. Any suggestions?
#87152 by thunderbird
Wed Sep 14, 2011 11:34 pm
dabecks wrote:i just received a replacement Telo after a power surge fried it. I have a handset and I followed the directions but I can not get the phone and the handset sync. Any suggestions?

You might try resetting the Telo handset:

To reset the ooma hand set.
1. Turn off the HS by press & hold the End/Red button
2. Press & hold the two keys: Left soft key and '0' (zero) key
3. Turn on the HS by press the End/Red key
4. Let go the keys in step 2.
The HS will goes into auto registration mode, so you may have to re-registor the handset to the Ooma Telo.

If this don't work, call customer service to get help.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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