all calls on both lines going directly to Voicemail

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sdp1234
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Joined: Thu Oct 28, 2010 3:32 pm

all calls on both lines going directly to Voicemail

Post by sdp1234 » Mon Sep 12, 2011 6:03 am

I have an ooma hub and scout. This morning all my calls are going directly to voicemail without ringing. Any ideas?

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: all calls on both lines going directly to Voicemail

Post by lbmofo » Mon Sep 12, 2011 6:14 am

If your Ooma is online (blue), then see if your Do Not Disturb is on. Press and hold the "envelope" button for 2 seconds to toggle the on and off setting.

http://ooma.custhelp.com/app/answers/detail/a_id/142/
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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sdp1234
Posts: 14
Joined: Thu Oct 28, 2010 3:32 pm

Re: all calls on both lines going directly to Voicemail

Post by sdp1234 » Mon Sep 12, 2011 7:27 am

Toggled the DND on both the scout and Hub. Still going directly to VM

thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: all calls on both lines going directly to Voicemail

Post by thunderbird » Mon Sep 12, 2011 8:55 am

sdp1234 wrote:I have an ooma hub and scout. This morning all my calls are going directly to voicemail without ringing. Any ideas?
Mine did what you discribed the other day and this is what fixed it.
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload/reset your Ooma profile. Then repower the Ooma device and test.

sdp1234
Posts: 14
Joined: Thu Oct 28, 2010 3:32 pm

Re: all calls on both lines going directly to Voicemail

Post by sdp1234 » Mon Sep 12, 2011 10:06 am

Tried it for 20 min with no success. I'll try 30 min or so.

sdp1234
Posts: 14
Joined: Thu Oct 28, 2010 3:32 pm

Re: all calls on both lines going directly to Voicemail

Post by sdp1234 » Mon Sep 12, 2011 1:22 pm

So far no luck. Any other Ideas?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: all calls on both lines going directly to Voicemail

Post by lbmofo » Mon Sep 12, 2011 1:30 pm

I think time to call Ooma customer service.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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sdp1234
Posts: 14
Joined: Thu Oct 28, 2010 3:32 pm

Re: all calls on both lines going directly to Voicemail

Post by sdp1234 » Mon Sep 12, 2011 1:44 pm

Can't find their number anywhere???

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: all calls on both lines going directly to Voicemail

Post by thunderbird » Mon Sep 12, 2011 1:46 pm

sdp1234 wrote:Can't find their number anywhere???
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

sdp1234
Posts: 14
Joined: Thu Oct 28, 2010 3:32 pm

Realize now that all verizon wireless calls will ring both l

Post by sdp1234 » Tue Sep 13, 2011 8:12 am

Realize now that verizon wireless calls will ring both lines but OOMA to OOMA goes directly to VM. The other land lines that I have access to go directly to VM.

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