How to Join a Call

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thusband
Posts: 35
Joined: Fri Jul 01, 2011 4:27 pm

How to Join a Call

Post by thusband » Mon Sep 05, 2011 5:13 pm

I have two Ooma handsets and two existing handsets from my old ATT setup. How do my wife and I make a call using the two Ooma handsets? I can get the speakerphone to work on one Ooma handset but trying to carry on a conversation is impossible (it seems to be a one way conversation-either they talk or we talk- no cross talk at all). Using two handsets would be Ok but I can't figure out to join the open line. Once line 1 is open all I seem to have access to is line 2.

I'm missing some thing here I'm sure.

Thanks,

tom Husband

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lbmofo
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Re: How to Join a Call

Post by lbmofo » Mon Sep 05, 2011 7:11 pm

Take a look at these 2 threads: viewtopic.php?t=12009 viewtopic.php?t=12138
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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thusband
Posts: 35
Joined: Fri Jul 01, 2011 4:27 pm

Re: How to Join a Call

Post by thusband » Mon Sep 05, 2011 7:26 pm

Thanks. "Left soft key"? What key is that? Is it the "minus" key on the left?

Now I notice that the handset I was trying to get hooked up to the conversation is off. No Dial tone, no nothing. How do I get it back up?

thusband
Posts: 35
Joined: Fri Jul 01, 2011 4:27 pm

Re: How to Join a Call

Post by thusband » Mon Sep 05, 2011 7:37 pm

OK, got the hand set back. Just need to clarify the "left soft key" and can't as I'm not on the phone now.

Thanks

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lbmofo
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Re: How to Join a Call

Post by lbmofo » Mon Sep 05, 2011 8:04 pm

thusband wrote:"Left soft key"? What key is that? Is it the "minus" key on the left?
Yes.
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Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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thusband
Posts: 35
Joined: Fri Jul 01, 2011 4:27 pm

Re: How to Join a Call

Post by thusband » Mon Sep 05, 2011 8:09 pm

Got it. Thanks much!

Is that mentioned anywhere in the instructions?

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lbmofo
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Re: How to Join a Call

Post by lbmofo » Tue Sep 06, 2011 6:23 am

thusband wrote:Is that mentioned anywhere in the instructions?
You can find it in the support article.

http://ooma.custhelp.com/app/answers/detail/a_id/113

"What if I want to have two handsets connected to the same phone call?"

"If you're using an Ooma Telo Handset, you'll see the option to join line one or two when you press "talk" on the handset."

When you press the "talk" or "answer call" button while a call is in progress on another handset, you'd receive a dialtone but the screen gives you the option to "enter a phone number or join a line," the left softkey reflects "line 1" where you can press & join the call.

Or you can press menu, select "show lines" and then join using left softkey.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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