Dozens of calls to DirecTV

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WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: Dozens of calls to DirecTV

Post by WJBertrand » Fri May 04, 2012 8:30 pm

thunderbird wrote:
WJBertrand wrote:OK, after adding the *99 prefix back in September to both my DirecTV receivers one or both of them have started making dozens of calls to DirecTV again! This just started a couple of days ago. Could the *99 I previously entered have some how gotten deleted? I'm going to check that when I get home but if the prefix is still there what else could cause this? Are there different prefixes I should use now?
If you have an Ooma Telo, *98 or *96 seems to work better.
Thanks, I will try that.
WJBertrand
Ventura, CA

WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: Dozens of calls to DirecTV

Post by WJBertrand » Sun May 06, 2012 8:44 am

Well, changing the prefix to *98 didn't make any difference. Will try *96 next I guess. Wonder why *99 quit working after 6 months of being fine?
WJBertrand
Ventura, CA

WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: Dozens of calls to DirecTV

Post by WJBertrand » Tue May 08, 2012 10:00 am

Still no joy, using *99, *98 or *96 as prefixes, I still see dozens of short ~20 second calls going out to DirecTV every day, over and over. There must be a fix???
WJBertrand
Ventura, CA

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Dozens of calls to DirecTV

Post by thunderbird » Tue May 08, 2012 12:44 pm

WJBertrand wrote:Still no joy, using *99, *98 or *96 as prefixes, I still see dozens of short ~20 second calls going out to DirecTV every day, over and over. There must be a fix???
Do you have more then one DirectTV boxes and are they all connected to the phone lines?

Do you have your DirectTV box setup so when you call your Ooma Number with your cell phone, it will show on the TV? If so is it working?

Maybe you might have to adjust your Quality of Service settings a little, in your Router or the Ooma device, depending on how you have it connected, Modem-Ooma-Router or Modem-Router-Ooma?

WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: Dozens of calls to DirecTV

Post by WJBertrand » Thu May 10, 2012 3:23 pm

thunderbird wrote:
WJBertrand wrote:Still no joy, using *99, *98 or *96 as prefixes, I still see dozens of short ~20 second calls going out to DirecTV every day, over and over. There must be a fix???
Do you have more then one DirectTV boxes and are they all connected to the phone lines?

Do you have your DirectTV box setup so when you call your Ooma Number with your cell phone, it will show on the TV? If so is it working?

Maybe you might have to adjust your Quality of Service settings a little, in your Router or the Ooma device, depending on how you have it connected, Modem-Ooma-Router or Modem-Router-Ooma?
Yes I have one HDDVR and one HDreceiver, they are both connected to the phone line but when I changed the prefix, I changed to the same prefix on both receivers at the same time.

The caller ID works fine on the TV set with my cell phone or any other number calling in.

My set up is Modem > Telo > Router
WJBertrand
Ventura, CA

Muddypaws
Posts: 1
Joined: Wed Jan 16, 2013 8:59 am

Re: Dozens of calls to DirecTV

Post by Muddypaws » Wed Jan 16, 2013 9:10 am

Check the network connection.

If the DirecTV receiver is connected to the internet it does not make calls.

If you wire your Ooma between your modem and a router (Like this)
Cable/DSL Modem======>Ooma======>Router======>HR34
======>Other Devices
it looks like it blocks the DirecTV boxes from the net.

I had this problem and solved it by chaging setup as follows:
Cable /DSL Modem=======>Router==========>Ooma
==========>HR34
==========>Other devices

I haven't noticed any change in call quality. My router has automatic QOS (Quality of Service) enabled.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Dozens of calls to DirecTV

Post by WayneDsr » Wed Jan 16, 2013 11:01 am

I've had Direct Tv for years and haven't had a phone connected to any of the 3 boxes. Mine are just basic boxes so that may make a difference.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

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