Prepaid International account zeroed out.

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
BillMac7277
Posts: 1
Joined: Sun Aug 28, 2011 8:16 am

Prepaid International account zeroed out.

Post by BillMac7277 » Sun Aug 28, 2011 8:27 am

Made a call to Ireland this morning for 1 minute and the announced balance before the call was two hundred and some minutes. Three hours later when trying to make another call to Ireland the announced balance was 0 (zero) minutes. Where did they go? I signed up for the premier service so that this would not happen and will drop everything if this is how the system works.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Prepaid International account zeroed out.

Post by thunderbird » Sun Aug 28, 2011 9:18 am

BillMac7277 wrote:Made a call to Ireland this morning for 1 minute and the announced balance before the call was two hundred and some minutes. Three hours later when trying to make another call to Ireland the announced balance was 0 (zero) minutes. Where did they go? I signed up for the premier service so that this would not happen and will drop everything if this is how the system works.
I have had these kind of problems in the past also. You have to contact Ooma Customer Support to get the problems corrected:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Prepaid International account zeroed out.

Post by lbmofo » Sun Aug 28, 2011 11:54 am

For accurate view of your prepaid balance, go to the my ooma prepaid activity area: https://my.ooma.com/account/prepaid
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Post Reply