Wisdom4U wrote:Cyberchat I was wondering if you or others have a solution for the 2nd line caller id.
By this I mean that I would like the caller id that people who receive my calls see to be that of my business line (line 2) eg. xxx-5009 and not that of the line 1 eg. xxx-1400. I was looking at the 2 line att model you mention but then when you said that you were unaware of how you hook up line 2 to this phone with one telo my question re caller id came up.
Can you confirm if I had the telo handset those I call from line 2 would see xxx-5009 (assuming this is the number for line 2 I port to ooma)?
What options regarding a headset would I have then?
I've read different things about using a splitter but can't try this as I have not ordered a second line with ooma. Anyone got this working with the telo base only?
I need a little more information about your equipment and configuration, so I'll state some assumptions to answer your questions. First, to have more than one line with Ooma you need to subscribe to Ooma's "Premier" service. It costs $9.99 per month or $119.99 per year (Includes one free line port or a Ooma Handset).
Under "Privacy Preferences" on Ooma's web site for each Telo unit you can configure which telephone number to use as the "Default number for outgoing calls" if you want to transmit caller-id information and you can also block the transmission of caller-id information if you so desire.
Scenario-1; You only have one Ooma-based VOIP telephone line to which you have ported two telephone numbers. You will have to subscribe to the Ooma Premier service to configure two telephone numbers. You will be able to make and receive calls on either telephone number but you won't be able to have more than one telephone call in progress at a time. You will have to make a choice about which of the two telephone numbers will be transmitted as caller-id information and the same caller-id information would be transmitted for all outgoing calls. In this scenario, you would use only one of the two possible lines on your 2-line AT&T handsets.
Scenario-2; Line-1 equals a POTS (plain old telephone service) line (or telephone service through your cable TV company) and Line-2 equals an Ooma Telo VOIP line. You hook up the above respective lines to your AT&T 2-line handsets. Each line then would have its own separate caller-id information, one through the telephone company and the other through Ooma. In this scenario, you might want to use the POTS line for in/out Faxes and also for any external security system hookups if you have such equipment.
Scenario-3; LIne-1 equals an Ooma Telo unit and Line-2 equals a second separate and distinct Ooma Telo unit. You hook up the above respective lines to your AT&T 2-line handsets. Each line then would have its own separate caller-id information which you would configure through Ooma's web site. You might need to have two separate accounts with Ooma for this scenario.
From my perspective, Scenario-2 is more attractive especially if you can get by with a minimal cost POTS service. Ooma has had some brief outages and the Telo units might need to be replaced after a couple of years either of which can cause telephone service to fail and if you loose your internet service you will also lose your telephone service. That's part of the reason I purchased the AT&T handsets with the cell-phone/bluetooth integration. Our telephone service continues through my cell phone service if the above outages occur. Also, I've purchased the Ooma extended warranty for the Telo unit and I've had to exercise a no-cost replacement once in two years so the cost of the extended warranty was cost-effective. Ooma's customer support was very responsive but it required about a two to three-day replacement cycle.
For simultaneous calls on two separate lines, you will need either two physical telephone lines or under VOIP two Ooma devices. Ooma can only support one telephone call per Ooma device.