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#86033 by thunderbird
Thu Aug 18, 2011 11:18 am
airban wrote:Incoming long distance goes straight to voicemail since the outage. Anyone else experiencing this, or know of any solution?

Remove power from your Ooma device for at least 15 minutes. This will give the Ooma Servers time to rebuild you Ooma Profile. Then repower your Ooma device.
#86034 by EA PA
Thu Aug 18, 2011 11:22 am
airban wrote:Incoming long distance goes straight to voicemail since the outage. Anyone else experiencing this, or know of any solution?


Could it be Do Not Disturb ON?

https://ooma.custhelp.com/app/answers/d ... %20disturb
#86074 by airban
Thu Aug 18, 2011 4:32 pm
thunderbird wrote:
airban wrote:Incoming long distance goes straight to voicemail since the outage. Anyone else experiencing this, or know of any solution?

Remove power from your Ooma device for at least 15 minutes. This will give the Ooma Servers time to rebuild you Ooma Profile. Then repower your Ooma device.


I left it unpowered for about a half hour. No difference. Still have long distance going straight to voicemail.
#86080 by thunderbird
Thu Aug 18, 2011 5:02 pm
airban wrote:
lbmofo wrote:Do you have https://my.ooma.com/privacy Anonymous Call Block enabled by any chance?


No. We use this for business, and get a ton of long distance calls, and all 15-20 calls today when straight to voicemail. The 3 local calls came right through.

If you are using an Ooma Telo try cycling the Envelope Button, located on the face of the Ooma Telo to Yellow, (Do not disturb), then back to blue. Cycle it two or three times to clear what might be confused Ooma Software. Some times this works.

If that doesn't work, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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