Call forwarding on network failure feature - Did it work?

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EricJRW
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Call forwarding on network failure feature - Did it work?

Post by EricJRW » Thu Aug 18, 2011 7:52 am

So did anyone notice if calls were getting forwarded (My ooma -> Preferences -> Call Forwarding)? This failure seemed to be so catastrophic, that I wonder if calls were even being forwarded.
ooma hub with one scout (looking to add at least one more)
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murphy
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Re: Call forwarding on network failure feature - Did it work?

Post by murphy » Thu Aug 18, 2011 7:56 am

EricJRW wrote:So did anyone notice if calls were getting forwarded (My ooma -> Preferences -> Call Forwarding)? This failure seemed to be so catastrophic, that I wonder if calls were even being forwarded.
Answered the other place that you asked the same question.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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EricJRW
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Re: Call forwarding on network failure feature - Did it work?

Post by EricJRW » Thu Aug 18, 2011 8:09 am

Here's that response (from viewtopic.php?f=9&t=12282#p86003):
murphy wrote:
EricJRW wrote: Though I wish I would have thought to test the call forwarding on network failure feature.
It didn't work. Network outage means when your network is out. Their servers were cut off. There was no way to process anything.
And my response, as I thought network meant something else completly!

Interesting... I took that to mean something else completely. Good to know... And maybe something for ooma to consider. I'm assuming steps will be taken so this does not happen again (or maybe not), but a redundant server just for forwarding might be a lot less expensive that a fully redundant NON co-located backup stratagy...

Anyway, I made a thread re-asking this question. Guess I should have waited a few minutes, but I think your response in that thread would be helpful... I suspect others may assume "network" means ooma's network, not the user's.

Thanks
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

EBDeWitt
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Re: Call forwarding on network failure feature - Did it work?

Post by EBDeWitt » Thu Aug 18, 2011 9:39 am

It did not work.. Ooma could not get the call to forward it. :D

I think that they were great at dealing with a bad failure and were trying their best to get it back up ASAP. And did a good job of that.
As others have stated there have been several larger server problems that have taken down the biggest of them AMAZON CLOUD for one.

Ooma needs to look into having servers on both coasts as they grow things will change.

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EricJRW
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Re: Call forwarding on network failure feature - Did it work?

Post by EricJRW » Thu Aug 18, 2011 11:56 am

Yeah, the size of this failure is starting to sink in. Amazing.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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