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#85608 by rebecca
Fri Aug 12, 2011 8:57 am
There is a $10 charge on my CC from Ooma. I did call for support yesterday. Is that a charge? If so, I am very unhappy given that I have only had my service a few days and need help getting started.
#85612 by rostedo
Fri Aug 12, 2011 9:28 am
rebecca wrote:There is a $10 charge on my CC from Ooma. I did call for support yesterday. Is that a charge?

Check to see if you have a $10 prepaid balance (for international calls) on your my.ooma.com dashboard. The set-up process pushes you through this add-on where $10 is the minimum purchase increment. Am guessing this is the charge as Ooma does not currently charge for basic support and it's large for a credit card verification.

You don't actually have to establish a prepaid balance, but the system prefers it and will nag until you do or tell it to stop asking.
#85630 by Bobby B
Fri Aug 12, 2011 1:50 pm
You can also get a free $1 prepaid credit, by enabling Ooma Mobile in Preferences->Ooma Mobile

rostedo wrote:You don't actually have to establish a prepaid balance, but the system prefers it and will nag until you do or tell it to stop asking.
#85638 by Charles R
Fri Aug 12, 2011 4:33 pm
rostedo wrote:
rebecca wrote:Am guessing this is the charge as Ooma does not currently charge for basic support and it's large for a credit card verification.

Is the charge pending or posted? They authorize $10 when you activate an account which eventually drops off after x number of days.

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