Does Ooma Charge for Tech. Support?

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rebecca
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Does Ooma Charge for Tech. Support?

Post by rebecca » Fri Aug 12, 2011 8:57 am

There is a $10 charge on my CC from Ooma. I did call for support yesterday. Is that a charge? If so, I am very unhappy given that I have only had my service a few days and need help getting started.

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lbmofo
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Re: Does Ooma Charge for Tech. Support?

Post by lbmofo » Fri Aug 12, 2011 9:07 am

No charge: https://www.ooma.com/legal/rates
What you are seeing maybe an authorization amount just to make sure your credit card on file is good. That shouldn't show up as a real charge.
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rostedo
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Re: Does Ooma Charge for Tech. Support?

Post by rostedo » Fri Aug 12, 2011 9:28 am

rebecca wrote:There is a $10 charge on my CC from Ooma. I did call for support yesterday. Is that a charge?
Check to see if you have a $10 prepaid balance (for international calls) on your my.ooma.com dashboard. The set-up process pushes you through this add-on where $10 is the minimum purchase increment. Am guessing this is the charge as Ooma does not currently charge for basic support and it's large for a credit card verification.

You don't actually have to establish a prepaid balance, but the system prefers it and will nag until you do or tell it to stop asking.

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Bobby B
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Re: Does Ooma Charge for Tech. Support?

Post by Bobby B » Fri Aug 12, 2011 1:50 pm

You can also get a free $1 prepaid credit, by enabling Ooma Mobile in Preferences->Ooma Mobile
rostedo wrote:You don't actually have to establish a prepaid balance, but the system prefers it and will nag until you do or tell it to stop asking.
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Charles R
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Re: Does Ooma Charge for Tech. Support?

Post by Charles R » Fri Aug 12, 2011 4:33 pm

rostedo wrote:
rebecca wrote:Am guessing this is the charge as Ooma does not currently charge for basic support and it's large for a credit card verification.
Is the charge pending or posted? They authorize $10 when you activate an account which eventually drops off after x number of days.

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