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Second line question

Posted: Mon Aug 08, 2011 7:33 am
by mz37lw
Scenario; I answer a call on my Ooma Handset. The call is for my wife who is upstairs. I want her to be able to pick up the extension and answer the call but she gets another dial tone. What's the procedure for accomplishing this?

Re: Second line question

Posted: Mon Aug 08, 2011 8:01 am
by thunderbird
mz37lw wrote:Scenario; I answer a call on my Ooma Handset. The call is for my wife who is upstairs. I want her to be able to pick up the extension and answer the call but she gets another dial tone. What's the procedure for accomplishing this?
https://ooma.custhelp.com/app/answers/detail/a_id/132/

Re: Second line question

Posted: Mon Aug 08, 2011 8:42 am
by kdmc69
mz37lw wrote:Scenario; I answer a call on my Ooma Handset. The call is for my wife who is upstairs. I want her to be able to pick up the extension and answer the call but she gets another dial tone. What's the procedure for accomplishing this?
In that situation, I just use the flash function on the phone that is being picked up. The call will be joined and then you can hang up the Ooma. Or at least, that's the way my system works with my Panasonic handsets.

Re: Second line question

Posted: Mon Aug 08, 2011 2:04 pm
by doncam
I have the opposite situation. If my wife makes an outgoing call using the primary number, how can I make a concurrent outbound call on the second line? The '**1' doesn't seem to work although, I'm only on day two of this adventure.

Re: Second line question

Posted: Mon Aug 08, 2011 2:08 pm
by lbmofo
doncam wrote:I have the opposite situation. If my wife makes an outgoing call using the primary number, how can I make a concurrent outbound call on the second line? The '**1' doesn't seem to work although, I'm only on day two of this adventure.
If Telo, you'd need a Telo handset. If Hub, you'd need a Scout.

Re: Second line question

Posted: Mon Aug 08, 2011 2:30 pm
by mz37lw
thunderbird wrote:
mz37lw wrote:Scenario; I answer a call on my Ooma Handset. The call is for my wife who is upstairs. I want her to be able to pick up the extension and answer the call but she gets another dial tone. What's the procedure for accomplishing this?
https://ooma.custhelp.com/app/answers/detail/a_id/132/
That's just not gonna happen.

Re: Second line question

Posted: Mon Aug 08, 2011 2:32 pm
by mz37lw
kdmc69 wrote:
mz37lw wrote:Scenario; I answer a call on my Ooma Handset. The call is for my wife who is upstairs. I want her to be able to pick up the extension and answer the call but she gets another dial tone. What's the procedure for accomplishing this?
In that situation, I just use the flash function on the phone that is being picked up. The call will be joined and then you can hang up the Ooma. Or at least, that's the way my system works with my Panasonic handsets.
Good suggestion. Thanks. I'll try that. And here I thought a second line was pretty cool. :o