Fast busy only for some numbers

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richalger
Posts: 67
Joined: Fri Mar 05, 2010 11:17 am
Location: Phoenix, AZ

Fast busy only for some numbers

Post by richalger » Tue Aug 02, 2011 8:37 am

I get a fast busy sound only when I call certain numbers from my Ooma number. The number works fine from my cell phone. Nearly all other numbers work fine.

I have a ticket open with support. They responded once. They said that it looked like from the log I was calling a different number than the one I dialed.

I am in the Phoenix area. Has anyone else experienced this?

murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Fast busy only for some numbers

Post by murphy » Tue Aug 02, 2011 8:48 am

If you dial a 10 digit number and don't have 10 digit dialing enabled in your my.ooma account you will get a fast busy.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

richalger
Posts: 67
Joined: Fri Mar 05, 2010 11:17 am
Location: Phoenix, AZ

Re: Fast busy only for some numbers

Post by richalger » Tue Aug 02, 2011 9:25 am

I do have 10 digit dialing enabled and have had it for many months.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Fast busy only for some numbers

Post by thunderbird » Tue Aug 02, 2011 10:54 am

richalger wrote:I get a fast busy sound only when I call certain numbers from my Ooma number. The number works fine from my cell phone. Nearly all other numbers work fine.

I have a ticket open with support. They responded once. They said that it looked like from the log I was calling a different number than the one I dialed.

I am in the Phoenix area. Has anyone else experienced this?
This one is strange. " They said that it looked like from the log I was calling a different number than the one I dialed".

I wonder if you try to use another phone connected to your Ooma phone system, if you would get different results?

Alos try powering off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload your Ooma profile. Then repower the Ooma device and test.

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