Dial Tone but call won't complete to some numbers

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
jdooma
Posts: 2
Joined: Fri Jul 29, 2011 7:06 pm

Dial Tone but call won't complete to some numbers

Post by jdooma » Fri Jul 29, 2011 7:25 pm

I am having a very strange issue. I have only had Ooma Telo for a couple of weeks. It worked fine for the first couple weeks but as of yesterday it will not call certain numbers. It works fine when I call some numbers but it won't work at all when I try to call my wife's work number in the last 2 days. Could this be an issue with the recent 47785 release? How can I tell when it was pushed out to my telo? :shock: :x

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Dial Tone but call won't complete to some numbers

Post by thunderbird » Sat Jul 30, 2011 2:11 am

jdooma wrote:I am having a very strange issue. I have only had Ooma Telo for a couple of weeks. It worked fine for the first couple weeks but as of yesterday it will not call certain numbers. It works fine when I call some numbers but it won't work at all when I try to call my wife's work number in the last 2 days. Could this be an issue with the recent 47785 release? How can I tell when it was pushed out to my telo? :shock: :x
Probably nothing to do with the recent firmware update.

Go to https://my.ooma.com/system and enable ten digit dialing and test.

Some times this helps:
Try dialing *98 before the number that you can't reach.

If the problem continues contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

jdooma
Posts: 2
Joined: Fri Jul 29, 2011 7:06 pm

Re: Dial Tone but call won't complete to some numbers

Post by jdooma » Mon Aug 01, 2011 6:06 pm

thunderbird wrote:
jdooma wrote:I am having a very strange issue. I have only had Ooma Telo for a couple of weeks. It worked fine for the first couple weeks but as of yesterday it will not call certain numbers. It works fine when I call some numbers but it won't work at all when I try to call my wife's work number in the last 2 days. Could this be an issue with the recent 47785 release? How can I tell when it was pushed out to my telo? :shock: :x
Probably nothing to do with the recent firmware update.

Go to https://my.ooma.com/system and enable ten digit dialing and test.

Some times this helps:
Try dialing *98 before the number that you can't reach.

If the problem continues contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
I have tried everything including turning it off for fifteen minutes and nothing seems to work. It just will not dial certain numbers any longer. Numbers that it dialed with no problem when I first got it. :shock: :( :x

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Dial Tone but call won't complete to some numbers

Post by lbmofo » Mon Aug 01, 2011 7:25 pm

Are you seeing outgoing calls registered in the call logs? https://my.ooma.com/call_logs

Have you tried a different phone?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Dial Tone but call won't complete to some numbers

Post by thunderbird » Mon Aug 01, 2011 8:47 pm

jdooma wrote: I have tried everything including turning it off for fifteen minutes and nothing seems to work. It just will not dial certain numbers any longer. Numbers that it dialed with no problem when I first got it. :shock: :( :x
Try calling using your second Ooma phone number. With your two month trail period Premier you have a free second phone number available, (during the Premier trial period, or as long as you use Premier). If you haven't set your second Ooma phone number up, Go to My Ooma and do so now. If the second number works, contact Ooma and get them to make your second number your first number and get a new second number.

Post Reply