Can't call on OOMA mobile

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jeffandmonica
Posts: 3
Joined: Tue Jul 26, 2011 10:20 am

Can't call on OOMA mobile

Post by jeffandmonica » Tue Jul 26, 2011 10:23 am

I just downloaded and logged in on my iphone 4, and it does not call. I can dial a number, but I never hear a ring and it never rings the number I'm calling, even though it acts like I am connected (the timer starts counting). Also, I am a premier member but I don't see my 250 minutes in my account. :cry:

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Can't call on OOMA mobile

Post by lbmofo » Tue Jul 26, 2011 10:41 am

Do you see the app status as connected before attempting calls? Are you using Wifi or 3G? Try the other and see.

The domestic 250 min allowance, you don't see anwhere. You would see activites in your prepaid account with $0 charges.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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jeffandmonica
Posts: 3
Joined: Tue Jul 26, 2011 10:20 am

Re: Can't call on OOMA mobile

Post by jeffandmonica » Wed Jul 27, 2011 5:13 am

Started working today under the same conditions. Not sure what the problem was as the phone was connected via the house wi-fi both times.

jeffandmonica
Posts: 3
Joined: Tue Jul 26, 2011 10:20 am

Re: Can't call on OOMA mobile

Post by jeffandmonica » Wed Jul 27, 2011 5:15 am

However, I still haven't gotten the 250 minutes. When I called, OOMA told me I only have 90 minutes. How can I get my 250 added?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Can't call on OOMA mobile

Post by lbmofo » Wed Jul 27, 2011 7:12 am

The 90 min announcement is a bug in the system. Once you make domestic calls using the app, the calls will reflect $0 charge up to 250 min per month because of your Premier status.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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