thunderbird: Thank you so much for the helps.thunderbird wrote:JLI:
There has been a lot of lightening strike power surges going around this summer. Maybe that is what caused your problem? Even if you had a power surge protector strip, it still will damage the Ooma device.
There used to be an Ooma Hub to Ooma Telo replacement program, but when I clicked on the links, nothing comes up. If you contact Ooma Customer Support, ask them about it.
Contact Oooma Customer Support for the correct information for tranfering a replacement Ooma device to your account. I cut an pasted some of their instructions below:
Activating Your Ooma System
Have you received a replacement device? Do not use this online activation tool. Please contact customer support instead and they will restore your existing Ooma account onto your replacement device.
Are you upgrading your existing Ooma Hub to the new Ooma Telo? If so, please contact customer support directly. They will assist you with transferring your existing Ooma account over to your Ooma Telo.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
I am currently (has been for longer) out of the states, and perhaps can only upgrade the Ooma Hub to the new Ooma Telo when I will be in the states in next time.
What I am wondering and concerned with, is why this/similar problem happens? It is used for just 2 years and then does not work now at all. Is it quality issue or somethign else?
Is there any software avaialble for testing the Ooma Hub? Since there exists the admin portal by connecting Ooma to computer, the testing software should be availabel somewhere else, I think.